Summary
Overview
Work History
Education
Skills
Activities
Qualification Summary
Skills
Strengths And Abilities
Disclaimer
Interests
Timeline
Hi, I’m

Santhi Muthyala

Team Leader
Visakhapatnam ,Andhra Pradesh
Santhi Muthyala

Summary

To be a successful professional in a Globally Respected Company and to achieve the objectives of the company with Honesty and Fairness and to Continuously upgrade my Knowledge and Skills. Multi-tasking and experienced Team Leader dedicated to enhancing employee satisfaction and business success. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Overview

7
years of professional experience
3
years of post-secondary education

Work History

PATRA INDIA BPO SERVICES PVT LTD.

Team Leader
08.2016 - Current

Job overview

  • Type of Work: USA Insurance process.
  • Client: AmWINS Group, Inc.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Handled day-to-day client contact via emails and chat support.
  • Implemented and developed customer service training processes.
  • Cross-trained and backed up other customer service managers.

Education

Andhra University India, Visakhapatnam, Andhra Pradesh

MBA from Finance
2016 - 2019 (3 years)

University Overview

  • Final Grade: 63.95%
  • Thesis Paper: A STUDY ON WORKING CAPITAL MANAGEMENT WITH REFERENCE TO RASHTRIYA ISPAT NIGAM LIMITED.

Skills

Quick Learner with Self-Initiation

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Activities

Activities
  • Awarded as the best Team Leader.
  • Achieved 2nd position in Essay Writing Competition conducted by Andhra University.
  • Got prize in Lalitha Sangeetham conducted by Greater Visakha Youth Congress.

Qualification Summary

Qualification Summary
  • MBA (Finance), Andhra University (School of Distance Education), Andhra University, 2019, 63.95%
  • B.Com, Sri Vasavi Vignana Mandali, Andhra University, 2015, 73.1%
  • Intermediate, Sri Chaitanya Junior college, Board of Intermediate, 2012, 92.7%
  • SSC, Visakha Vimala Vidyalayam, Secondary Board of Education, 2010, 92.67%

Skills

Skills
Windows, TALLY ERP9, MS Office

Strengths And Abilities

Strengths And Abilities
  • Punctuality
  • Responsible
  • Honesty
  • Oral and written communication skills.

Disclaimer

Disclaimer
I here by declare that above written particulars are true to the best of my knowledge and belief.

Interests

Interested to learn the new things which can help my career growth

Listening to music and watching musical videos

Talking to family and friends

Timeline

Team Leader
PATRA INDIA BPO SERVICES PVT LTD.
08.2016 - Current
Andhra University
MBA from Finance
2016 - 2019 (3 years)
Santhi MuthyalaTeam Leader