Muttanna K
Delivery Manager
Bangalore
Summary
Professional Summary:
Multifaceted management professional offering an unparalleled performance record serving top-tier banking and financial companies by managing and streamlining global regulatory, compliance, reporting, KYC, client data remediation, and risk management functions. Adept in handling process improvement projects aligned with business objectives to optimize operations.
Organized Delivery Manager with 17 years of experience in BFSI work and Committed to day-to-day efficiency and supervising workers.
Overview
17
17
years of professional experience
Work History
Delivery Manager
TATA CONSULTANCY SERVICES
01.2024 - Current
- Client Account Management Project (CLM) : managing a team of approximately 50 FTEs for the account opening process, client onboarding,and SSI activities.
- Managing client expectations and escalations.
- Ensuring the productivity and utilization of the unit is as per the SLA with the client.
- Handling UAT testing and liaising with the technology team.
- Handling the internal, as well as client-level activities, such as audits, training requirements, and setting up a new team.
- Led cross-functional teams to enhance project delivery processes, resulting in improved efficiency and client satisfaction.
- Implemented Agile methodologies and best practices, streamlining project workflows, and fostering team collaboration.
- Coordinated resource allocation and scheduling, ensuring timely project completion while minimizing operational delays.
- Developed comprehensive project plans and risk management strategies, effectively mitigating potential obstacles, and ensuring project success.
- Mentored junior team members, fostering skill development and promoting a culture of continuous improvement.
Manager - Global Regulations
TATA CONSULTANCY SERVICES
07.2021 - 12.2023
- Global Regulations (APAC, EMEA, and US) (Basel, BNM, SIB, and Volcker).
- Collaborated with senior leadership to align regulatory strategies with business objectives, fostering a culture of compliance and accountability.
- Conducted comprehensive analyses of emerging regulations, providing insights that informed business decisions and strategic planning.
- Regulatory reporting.
- Leading teams of 45 FTEs, with three team leads.
- Managing Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs).
- Overseeing the implementation of controls, onboarding, audits, and regulatory requirements.
- Led cross-functional teams to navigate complex global regulatory frameworks, ensuring compliance and minimizing operational risks.
- Developed and implemented strategic initiatives to streamline regulatory processes, enhancing efficiency and reducing time-to-market.
Manager - KYC, Client Data Remediation
TATA CONSULTANCY SERVICES LIMITED
09.2019 - 07.2021
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Manager - Credit Risk, Basel, and Strategic Risk Reporting
TATA CONSULTANCY SERVICES LIMITED
07.2017 - 09.2019
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Launched quality assurance practices for each phase of development
- Streamlined Basel III compliance reporting processes, resulting in improved efficiency and reduced turnaround time for regulatory submissions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Team Lead - Credit Risk Project Management
TATA CONSULTANCY SERVICES LIMITED
07.2015 - 07.2017
- Mentored junior team members, fostering skill development and promoting a culture of continuous improvement within the project management team.
- Analyzed credit risk data to identify trends and recommend actionable insights, contributing to the organization's risk mitigation strategies.
- Facilitated workshops to enhance team collaboration and communication, resulting in improved project delivery and team cohesion.
- Spearheaded the adoption of project management tools, significantly increasing productivity and facilitating better tracking of project milestones.
- Established key performance indicators for credit risk projects, enabling data-driven decisions and enhancing overall project accountability.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
- Assisted in recruitment to build team of top performers.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked different stations to provide optimal coverage and meet production goals.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Team Lead - Global Reporting
TATA CONSULTANCY SERVICES LIMITED
04.2013 - 06.2015
- Streamlined reporting workflows by implementing automation tools, significantly reducing manual effort and increasing efficiency in data processing.
- Led a team of analysts to enhance global reporting accuracy, resulting in improved decision-making processes across departments.
- Developed comprehensive training programs for new team members, fostering a collaborative environment and enhancing team productivity.
- Collaborated with cross-functional teams to identify reporting gaps, driving initiatives that improved data integrity and compliance across multiple platforms.
- Analyzed key performance indicators to assess operational effectiveness, providing actionable insights that contributed to strategic planning initiatives.
- Mentored junior analysts in advanced reporting techniques, promoting skill development that led to improved team performance and engagement.
- Championed the integration of new reporting software, facilitating smoother data visualization and enhancing stakeholder engagement with actionable insights.
Team Member - Basel Operations
TATA CONSULTANCY SERVICES LIMITED
03.2010 - 03.2013
- Based on the provided job title and employer, here are eight resume experience statements for the position of Team Member in Basel Operations:
- Collaborated with cross-functional teams to streamline operational workflows, resulting in improved efficiency and better service delivery.
- Assisted in the development and implementation of process improvements, enhancing overall productivity and reducing turnaround times.
- Monitored daily operations to ensure compliance with quality standards, contributing to a consistent customer experience.
Team Member - Loan Operations
Tata Consultancy Services Limited
09.2008 - 02.2010
- Based on the information provided for the role of Team Member in Loan Operations, here are the eight resume experience statements:
- Streamlined loan processing workflows by implementing standardized procedures, resulting in improved turnaround times for loan approvals.
- Collaborated with cross-functional teams to enhance customer service protocols, leading to increased client satisfaction and retention.
- Implemented process improvements that minimized errors in loan applications, leading to increased accuracy and more timely approvals.
- Trained and mentored junior team members on loan processing systems and best practices, fostering a knowledgeable and efficient workforce.
- Managed loan processing workflows, ensuring compliance with regulatory requirements and enhancing operational efficiency across teams.
Education
MBA - Finance And Marketing
Bangalore University
City College, Bangalore 04.2001 -
Skills
Key Deliverables
- An experienced professional in the banking and financial domain having solid and challenging roles in business, operations, and volume delivery functions.
- Track record of leading high-performing teams with measurable success.
- Expert project management across end-to-end life cycles.
- Domain expert in regulatory and MIS & different management levels.
- Demonstrated skill in analytics and problem-solving including documenting priorities and producing quality recommendations..
- Team and stakeholder coordination and communication.
- Implementation, training, and support of enterprise project management systems.
- Defined project roles, built project goals, and maintained progress tracking.
- Coordinated with stakeholders including IT to ensure smooth implementation.
Timeline
Delivery Manager
TATA CONSULTANCY SERVICES
01.2024 - Current
Manager - Global Regulations
TATA CONSULTANCY SERVICES
07.2021 - 12.2023
Manager - KYC, Client Data Remediation
TATA CONSULTANCY SERVICES LIMITED
09.2019 - 07.2021
Manager - Credit Risk, Basel, and Strategic Risk Reporting
TATA CONSULTANCY SERVICES LIMITED
07.2017 - 09.2019
Team Lead - Credit Risk Project Management
TATA CONSULTANCY SERVICES LIMITED
07.2015 - 07.2017
Team Lead - Global Reporting
TATA CONSULTANCY SERVICES LIMITED
04.2013 - 06.2015
Team Member - Basel Operations
TATA CONSULTANCY SERVICES LIMITED
03.2010 - 03.2013
Team Member - Loan Operations
Tata Consultancy Services Limited
09.2008 - 02.2010
MBA - Finance And Marketing
Bangalore University
04.2001 -