Muttu Anusha
Hyderabad
Summary
Results-driven Technical Process Specialist with expertise in Office 365 administration, problem-solving, and team leadership. Proven track record in enhancing user experience and developing standard operating procedures to streamline technical workflows.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical process specialist
Infosys
Hyderabad
07.2023 - 07.2025
- Administered Microsoft 365, optimizing user experience across applications including Outlook and Teams.
- Resolved Office 365 issues, ensuring minimal disruption to workflow.
- Handled cases involving Microsoft applications such as SharePoint, Word, and Excel.
- Promoted to acting Technical Team Lead, enhancing team performance and support delivery.
- Developed and documented standard operating procedures for technical workflows.
Junior Engineer
LTIMindtree
Hyderabad
03.2021 - 07.2023
- Administered user accounts, including creation, disabling, and password resets.
- Created distribution lists to enhance communication efficiency.
- Executed Citrix resets to restore user access and functionality.
- Resolved Windows issues to ensure operational continuity.
- Achieved best employee award.
Education
Btech - Electronics And Communication Engineering
Narasimha Reddy Engineering College
Hyderabad 11-2020
Skills
- Communication skills
- Office 365 troubleshooting
- Technical documentation
- Customer service excellence
- Active Directory management
- Microsoft 365 administration
- Team leadership
- Operational efficiency
Languages
- English, Native
- Tamil, Native
- Hindi, Native
- Telugu, Native
Accomplishments
- Achieved Best Employee award
Certification
- ITIL Incident Management Certified
Timeline
Technical process specialist
Infosys
07.2023 - 07.2025
Junior Engineer
LTIMindtree
03.2021 - 07.2023
Btech - Electronics And Communication Engineering
Narasimha Reddy Engineering College
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