

Experienced hospitality professional with strong leadership, guest relations, and operations management skills. Proven ability to supervise hotel operations, manage teams, resolve guest concerns, and maintain high service standards.
· Hotel Operations Management
· Guest Relations & Complaint Resolution
· Front Office Supervision
· Team Leadership & Staff Training
· Shift Scheduling & Coordination
· Reservation Management Systems
· Communication & Problem Solving
Telephonic
Preparing of C form
Arrange pick up drop & drop
Handling guest message
Guest management
Night audit
Cashiering