Experienced
Mutum Johnson Meitei
Manager
Imphal,Manipur
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Manager
Punshisintha
IMPHAL
11.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Master of Arts -
DEPARTMENT OF LAW, MANIPUR UNIVERSITY
CANCHIPUR, IMPHAL, MANIPUR 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Time management
Financial management
Business development
Project management
Staff management
Relationship building
Verbal and written communication
Project planning
Expense tracking
Documentation and reporting
Negotiation
Business planning
Sales management
Complex Problem-solving
Performance evaluations
Product management
Sales techniques
Key performance indicators
Emergency response
Brand management
Salesforce management
Shift scheduling
Clear communication
Safety procedures
Recruiting and interviewing
Coaching and mentoring
Risk management
Data analysis
Work prioritization
Employee onboarding
Expectation setting
Task delegation
Budget control
Cross-functional teamwork
Contract management
Policy implementation
Customer relationship management (CRM)
Business administration
Marketing
Customer service
Workforce management
Staff development
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Affiliations
- APICS – Association for Supply Chain Management
- Association of Information Technology Professionals
- Jaycees
- International Association of Administrative Professionals
- Project Management Institute
- Society of Women Engineers
- American Society of Safety Professionals
- Association for Computing Machinery
- American Institute of Certified Public Accountants
- American Marketing Association
- Toastmasters
Additional Information
Affiliation Member of Manipur High Court Bar, All Manipur Bar Association, Manipur Olympic Association, All Manipur Football Association, Manipur Cricket Association.
Software
Certification
CPM - Certified Professional Manager
Interests
Management and Sport
Timeline
Manager
Punshisintha
11.2019 - Current
Master of Arts -
DEPARTMENT OF LAW, MANIPUR UNIVERSITY
04.2001 -
Personal Data
- Father’s Name: Mutum Tomba Meitei
- Mother’s Name: Mutum Shantibala Leima
- Date of Birth: 1987-02-01
- Gender: Male
- Blood Group: A Rh+ Positive
- Education Qualification: Master of Law (LL.M.)
- Marital status: Un-Married
- Nationality: Indian
- Religion: Meiteism/ Sanamahism
- Permanent Address: Langthabal Lep Makha Leikai, Mayai Lambi Road (Irawat Road) P.O. Manipur University, P. S. Singjamei, Imphal West District, Manipur – 795003.
- Place: Imphal
- Date: 2025-12-12
Reading Books, Visit Company & Workplace
1. How to Win Friends & Influence People.
2. The 7 Habits of Highly Effective People.
3. The E-Myth Revisited.
4. Start with Why.
5. Rich Dad Poor Dad.
6. Thinking, Fast and Slow.
7. The Power of Habit.
8. Good to Great.
9. The Lean Startup.
10. Zero to One.