MUZAFFAR ABRAR KHAN
Process Team Lead
Hyderabad
Summary
Experienced Process Team Lead with over 8+ years in financial services, specializing in loan origination, document review, and purchase agreement validation. Proven ability to lead cross-functional teams in high-volume environments while ensuring compliance and accuracy in income analysis and underwriting support. Adept at streamlining workflows, mentoring staff, and collaborating with stakeholders to meet aggressive deadlines and quality benchmarks
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Team Lead
Cognizant Technology Solutions pvt ltd
01.2023 - Current
- Leading a team of 40 members consists of processors and payoff specialists.
- Handling client, dealing, and interacting with clients over the call/Email/Chat.
- Providing insights of overall process growth and changes required to the senior management.
- Monitoring closely, teams' performance in terms of daily productivity and effective utilization.
- Monthly performance reviews of associates and submitting their performance every month
- Managing daily shrinkage and monthly shrinkage of the team and maintaining it at the required cut-offs.
- Ensuring process SOPs' are maintained till date and accurate and are authorized by clients along with approvals
- Conducting calls with clients daily and discussing the DPR details with clients and providing insights of pending items in queue.
- Conducting team huddle every day to ensure team has a proper plan set up already for the work.
- Creating action plans for bottom quartile performers and monitoring it by scale up plans and keeping informed the leadership.
- Managing attrition in team, try retain people on Notice period and conducting discussion with TM’s.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Process Specialist
Cognizant Technology Solutions pvt ltd
10.2020 - Current
- Daily production report
- SOP review
- Inventory management
- Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity and cost savings.
- Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.
Senior Process Executive
Cognizant Technology Solutions pvt ltd
04.2018 - 10.2020
- Quality assurance: weekly audit review.
- Task assignment.
- Floor support and performance review with the client.
- Coordinated multi-team process initialization, reducing associated redundancies and dependencies.
Process Executive
Cognizant Technology Solutions pvt ltd
03.2017 - 04.2018
- Verifying Tax lines with FMDI
- Property taxes disbursement
- Client claims submission
Education
Master of Business Administration - Finance & HR
OSMANIA UNIVERSITY
01.2014 - 01.2016
Bachelor of Commerce - undefined
OSMANIA UNIVERSITY
01.2011 - 01.2013
Skills
- Management of loan applications
- Document analysis and compliance
- Contract verification
- Financial income analysis
- Team leadership
- Process improvement
- Regulatory Guidelines (FHA, VA, Fannie Mae)
Timeline
Team Lead
Cognizant Technology Solutions pvt ltd
01.2023 - Current
Process Specialist
Cognizant Technology Solutions pvt ltd
10.2020 - Current
Senior Process Executive
Cognizant Technology Solutions pvt ltd
04.2018 - 10.2020
Process Executive
Cognizant Technology Solutions pvt ltd
03.2017 - 04.2018
Master of Business Administration - Finance & HR
OSMANIA UNIVERSITY
01.2014 - 01.2016
Bachelor of Commerce - undefined
OSMANIA UNIVERSITY
01.2011 - 01.2013
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