Muzaffar Ali Khan

As a Customer Support Executive at TaskUs India Pvt Ltd, I was responsible for delivering high-quality customer service, resolving issues efficiently, and ensuring customer satisfaction through effective communication and problem-solving skills.

**Key Responsibilities:**

1. **Customer Interaction:**
- Handled incoming customer inquiries via phone, email, and chat, providing prompt and accurate information.
- Managed and resolved customer complaints, ensuring a positive experience and maintaining high satisfaction levels.

2. **Problem Resolution:**
- Identified and troubleshot technical issues, providing clear and concise instructions for resolution.
- Collaborated with technical teams to escalate and resolve complex problems, ensuring timely solutions.

3. **Documentation and Reporting:**
- Maintained detailed and accurate records of customer interactions and transactions.
- Prepared regular reports on customer feedback and common issues to inform process improvements.

4. **Process Improvement:**
- Actively contributed to the development and implementation of process improvements to enhance service quality.
- Participated in team meetings to share insights and strategies for improving customer support.

5. **Training and Development:**
- Assisted in training new team members, sharing best practices and company policies.
- Continuously updated knowledge of company products, services, and policies to provide informed support.

6. **Performance Metrics:**
- Consistently met or exceeded performance metrics, including response time, resolution time, and customer satisfaction scores.
- Utilized feedback from performance evaluations to continuously improve service delivery.

As a Mechanical Foreman at Crompton International, I was responsible for supervising and coordinating the activities of mechanical workers, ensuring that projects were completed on time, within budget, and to the highest quality standards.

**Key Responsibilities:**

1. **Team Supervision:**
- Supervised and directed a team of mechanical technicians and workers, assigning tasks and ensuring adherence to project plans.
- Conducted regular team meetings to discuss progress, address issues, and provide guidance.

2. **Project Coordination:**
- Coordinated with project managers and other foremen to align mechanical work with overall project timelines and objectives.
- Ensured availability of necessary materials, tools, and equipment for timely completion of tasks.

3. **Quality Control:**
- Conducted regular inspections and quality checks on mechanical work to ensure compliance with company standards and specifications.
- Addressed and rectified any discrepancies or defects promptly to maintain high quality standards.

4. **Safety Management:**
- Enforced strict adherence to safety protocols and procedures, promoting a safe working environment.
- Conducted safety briefings and training sessions to ensure team awareness and compliance with safety regulations.

5. **Technical Expertise:**
- Provided technical guidance and support to team members, troubleshooting complex mechanical issues and ensuring effective solutions.
- Kept up-to-date with industry trends and advancements to apply best practices in mechanical work.

6. **Documentation and Reporting:**
- Maintained detailed records of work progress, labor hours, and materials used for accurate project documentation.
- Prepared and submitted regular reports to management on project status, team performance, and any challenges encountered.

• Company Overview: a new travel startup
• Offer advice on destinations and make arrangements for transportation, hotel accommodations, car rentals, and tours for our clients
• Collect payment for transportation and accommodations from customer
• Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs
• Book transportation and hotel reservations, using computer terminal or telephone
• For the clients traveling internationally, provide information on customs regulations, required documents (passports, visas, and certificates of vaccination), travel advisories, and currency exchange rates
• In the event of changes in itinerary in the middle of a trip intercede on the traveler's behalf to make alternate booking arrangements
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers
• Print or request transportation carrier tickets, using computer printer system or system link to travel carrier
• A new travel startup