Muzahid Husain
Moradabad
Summary
ServiceNow Developer with 3+ years of IT experience in designing, implementing, and maintaining client/server applications. Skilled in ITSM, HRSD, Service Catalog, and Virtual Agent development in ServiceNow.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ServiceNow Consultant
Advance Solutions
Jalandhar
05.2021 - 11.2023
- Configured Forms, Tables, Notifications, SLAs, Attachments, Dashboard, and Reports
- Configured email inbound actions, ACL, Transform map, Schema map, and User Criteria
- Good understanding and knowledge of all phases of the software development life cycle
- In-depth knowledge of Technical Implementation of Incident Management, Problem Management, and Change Management
- Extensive experience in implementation of the Business rule, UI Actions, UI Policy, Client Scripts, and Script Include
- Strong experience in working on user interfaces and professional web applications using HTML, CSS, and JavaScript
- Experience in working with Service Catalog, Record producer, Order guides, workflows, Import sets, and update sets.
Technical Consultant
UNDP - PSA
- Implemented ServiceNow HR Service Delivery module for UNDP Client
- Implemented an efficient and user-friendly system that will enable the management of the entire hiring process, from job requisition to candidate selection and onboarding
- Configured HR Services, Workflow, and approval to reduce manual efforts and automation of tasks
- Configured Catalog items and record producers, and HR Cases to allow hiring managers to request and track various hiring-related HR tasks, such as background checks and reference checks
- Configured HR Profile, COE, HR Assignment Rule, HR Catalog Items, notification, HR Template, Email Script, and Lifecycle Events
- Configured Business rules, UI Policy, UI Action, Client scripts, and Script Include for validation purpose
- Implemented UAT, Go Live support, and Knowledge Transfer sessions with colleagues.
Education
B.Tech (CSE) -
Lovely Professional University
Jalandhar, Punjab06.2021
Skills
- ServiceNow ITSM, HRSD
- Virtual Agent, Flow Designer
- HTML, CSS, Bootstrap
- JavaScript, REST APIs
- Integration
- Service Portal
Certification
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist-HR
- ServiceNow Certified Application Developer
- ServiceNow Micro-Certification - Virtual agent
- ServiceNow Micro-Certification - Flow Designer
Languages
- Hindi, Full Professional Proficiency
- English, Full Professional Proficiency
- Urdu, Professional Working Proficiency
Timeline
ServiceNow Consultant
Advance Solutions
05.2021 - 11.2023
Technical Consultant
UNDP - PSA
B.Tech (CSE) -
Lovely Professional University
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