MUZAMIL HUSSAIN

AREAS OF EXPERTISE:-

• Creating new instances on AWS Cloud, Managing, maintaining, uploading backups to S3 and restoring them through Jenkins and AWS console
• Experience in managing multi account setup in AWS Organization
• Creating Clone servers .
• Rebuilding servers through Jenkins.
• Managing and Upgrading AWS services through Jenkins Job, Git Hub and cloud formation.
• Creating AWS infrastructure using IAAC using Terraform and Cloud Formation.
• Experience in provisioning and supporting high traffic/high available services on Amazon EC2.
• Knowledge of migrating high available and critical applications to AWS. Expert in setting up Virtual Private clouds in AWS
• Setting up environments in AWS VPC.
• Understand best of security measures in AWS environments
• Familiar with and implemented most of the EC2 API Tools, S3, VPC, SES, SNS, RDS, etc.
• Design VPCs.
• Supporting Clients at Remote End.
• Provides on call support (including 24x7 escalation supports)
• Works closely with application teams to define, frame and capture business needs.
• Oversees the diagnosis and correction of infrastructure problems.
• Provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance.

RESPONSIBILITIES:

• Creating new instances on AWS Cloud, Managing, maintaining, uploading backups to S3 and restoring them through Jenkins and AWS console.
• Monthly Patching of Linux and Windows server USING SSM.
• Implemented AWS solutions using S3, RDS, EBS, Elastic Load Balancer, and Auto scaling groups
• Performed AWS Cloud administration managing EC2 instances, S3, SES and SNS services.
• Defined AWS Security Groups which acted as virtual firewalls that controlled the traffic allowed reaching one or more AWS EC2 instances
• Worked on Cost Effective systems using EC2 instances, Auto Scaling, Elastic Load
• Responsible for handling the performance issues of applications deployed in AWS environment.
• Provide support to AWS Security hub, AWS Config, Cloud Trail, AWS Inspector, AWS Guard Duty.
• Working with clients on an internal application to monitor the AWS accounts.
• Creating VPC for Multiple Servers.
• Boosted system performance with regular monitoring, troubleshooting, and fine-tuning of AWS resources.
• Trained team members in utilizing various AWS tools and services to increase overall efficiency in managing cloud environments effectively.
• Enhanced cloud infrastructure efficiency by optimizing AWS services and automating routine tasks.
• Participated in on-call rotations to provide prompt support and address critical incidents involving AWS infrastructure, ensuring minimal downtime and rapid resolution of issues.
• Spearheaded efforts in cloud cost management by implementing budget monitoring, resource tagging, and cost allocation strategies across AWS services.
• Implemented monitoring solutions using Amazon Cloud Watch and other related tools for real-time insights into system performance, usage patterns, and potential issues.
• Facilitated cost optimization by identifying unused resources, recommending right-sizing instances, and leveraging reserved instances or spot pricing on AWS.
• Ensured high levels of data security by enforcing encryption methods, policy management, and network access control within the AWS platform.
• Monitored networks and network devices to resolve technical problems quickly.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Planned and implemented upgrades to system hardware and software.
• Streamlined deployment processes through the utilization of AWS CloudFormation templates for infrastructure automation.

Monitoring Tools:

Cloud Watch and Site 24*7 Login Tool: Putty Ticketing

Ticketing Tool :

JIRA, Service Now

• Company Overview: Bharti Airtel
• Bharti Airtel
• Monitoring Tools: Cloud Watch and Site 24
• Login Tool: Putty
• Ticketing tool: JIRA, Service Now

• Company Overview: Bharti Airtel
• Monitoring Tools: Cloud Watch
• Login Tool: Putty
• Ticketing tool: Service Now

• Customer Escalations -Customer Project Management
• Service Delivery & Management -Project Working of OSI and TCP/IP model, IP ADDRESSING
• Configuration of Modem, Router, Switches, Hubs Modem configuration Implementation
• Network troubleshooting Support
• Quality & Operations
• Mux port testing
• Providing & coordinating telephonic assistance to field engineers & Vendors on standard issues and answer all telephone enquiries' related to MPLS; Leased Line
• Troubleshooting of Link related problems, Internet related Queries, Bandwidth related (upload/download) problems of clients, Latency related Queries, IP and mask related Queries, Ping related Issues
• Planning and scheduling the testing and maintenance windows of customer links for errors, low reliability and improper internet bandwidth and throughput related issues
• Ensure to escalate to concerned teams for the immediate restoration and ERT for customer
• Once issue is resolved, share the 'Reason for Outage' with the customer within stipulated SLA