Muzammil
Technical Support Engineer
Bangalore
Summary
Motivated technical support professional with 2 years of experience, dedicated to leveraging expertise in system troubleshooting and service delivery. Seeking to contribute to the growth of a forward-thinking organization, I am committed to continuous learning and delivering innovative solutions to exceed client expectations.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Social Media Analyst
Hp Inc
12.2022 - Current
- Provided remote assistance for clients, achieving monthly incentives by consistently meeting 100% of target metrics.
- Mentored junior members of team on best practices in issue resolution techniques.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through social media support.
Technical Support Engineer
Hp Inc
06.2022 - 12.2022
- Supported commercial customers across diverse industries while adapting quickly to evolving technologies.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
Education
SSLC -
Standard English School
Bengaluru, India 04.2001 -
PUC (Physics, Chemistry Mathematics & Electronic) -
Government Boys Pre-University College
Bengaluru, India 04.2001 -
Bachelor of Computer Applications -
Acharya Institute of Graduate Studies
Bengaluru, India 04.2001 -
Skills
Basic knowledge of C, C, UNIX, JAVA
Windows 10 & 11
Customer Engagement
System Troubleshooting
Root Cause Analysis
Client service and support
System Testing
Hardware and software installation
Configuration Management
Virtualization
Microsoft Exchange
TCP/IP protocol
Personal Information
- Father's Name: Shukriya
- Mother's Name: Asma Banu
- Date of Birth: 08/03/99
- Gender: Male
Extracurricular Activities
Participated in an industrial exhibition as an intern at BIEC, Participated in Workshop on FLUTTER and Volunteered as a member of IT FIESTA organized by TechMindz
College Projects
Worked on "ONLINE PARKING SPOT BOOKING SYSTEM" Worked on "ONLINE RESTAURANT TABLE BOOKING SYSTEM"
Declaration
I hereby declare that the above information is true to the best of my knowledge and belief.
Timeline
Social Media Analyst
Hp Inc
12.2022 - Current
Technical Support Engineer
Hp Inc
06.2022 - 12.2022
SSLC -
Standard English School
04.2001 -
PUC (Physics, Chemistry Mathematics & Electronic) -
Government Boys Pre-University College
04.2001 -
Bachelor of Computer Applications -
Acharya Institute of Graduate Studies
04.2001 -
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