Muzammil Ali

Empower offers retirement and investment solutions for individuals and workplaces, based in the USA.

• Managed the complete IAM lifecycle (JML) processes for external clients and internal associates to ensure timely and secure access management.
• Managed user access provisioning and de-provisioning across multiple applications in line with IAM policies.
• Worked extensively with Active Directory and IAM tools to create, modify, and disable user accounts.
• Handled access requests and approvals through ServiceNow, OnBase, and Salesforce, ensuring SLA compliance.
• Performed access modifications based on role changes and business requirements.
• Supported incident response, investigated and resolved IAM-related incidents and access issues.
• Integrated applications with directory services like LDAP or Active Directory to provide centralized authentication and authorization capabilities.
• Implemented access control policies based on user roles and entitlements in accordance with organizational security standards.
• Implemented and maintained compliance with global security standards, such as ISO 27001, SOX, and SOC, within IAM policies and controls.
• Leading the third-party client access for organizational resources, ensuring secure handling of sensitive information in alignment with information security policies.
• Collaborated with stakeholders from different departments to define business requirements and recommend appropriate IAM solutions.
• Resolved user access issues and investigated potential security breaches, providing immediate on-call support to mitigate risks.
• Gatekeeping and handling incoming work across various channels, ensuring the efficient operation of IAM BAUs.
• Implemented identity governance solutions to streamline user provisioning processes.
• Mass provisioning and deprovisioning for a group of clients to sensitive financial information.
• Developed training materials for end-users on IAM best practices.