Muzammil Kadayakkara
Kannur
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills.
Overview
14
14
years of professional experience
13
13
years of post-secondary education
Work History
Manager of Operations
Jio Office
Cochin
04.2022 - Current
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Generated travel-related reports for clients to facilitate decision-making.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Helped customers with passport and visa applications.
Document Controller
Al Balag Trading And Contracting
05.2018 - 03.2022
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Provided support for document controls and worked with contract documents.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Carefully reviewed all documents and reports for completeness and accuracy.
Customer Service Manager
Dubai Courier Service
12.2015 - 03.2018
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Relationship Manager
Tata Telesevices Ltd
01.2010 - 10.2015
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Worked with departments to facilitate communication and deliver personalized solutions to customers.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Education
B.com -
Shobith University
Merrut 06.2011 - 03.2024
Skills
Standard Operating Procedures
undefinedTimeline
Manager of Operations
Jio Office
04.2022 - Current
Document Controller
Al Balag Trading And Contracting
05.2018 - 03.2022
Customer Service Manager
Dubai Courier Service
12.2015 - 03.2018
B.com -
Shobith University
06.2011 - 03.2024
Relationship Manager
Tata Telesevices Ltd
01.2010 - 10.2015
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