Muzammil Peerzade
Pune
Summary
Expert Technical Manager accomplished in coordinating department activities and supporting fast-paced production work. Consistently maintains schedule targets and completes error-free work. Easy to get along with and always ready with ideas to improve production with better strategies or equipment recommendations.
Overview
7
7
years of professional experience
Work History
Senior Technical Engineer
CitiusTech Healthcare Pvt Ltd
Pune
04.2022 - Current
- Offered troubleshooting via Email maintaining resolution rates of 95%.
- Working on Linux Server and PowerShell scripting
- Working on Traps and Cases to give on time resolution.
- Also, giving training to New member of team on Linux and PowerShell.
- Creating Roaster for Team.
- Pulling reports and connecting with Client for update on team resolution and escalation percentage.
- Resolving all server related issue.
Senior Member Technical
ADP
Pune, MH
11.2021 - 04.2022
- Implemented new technical strategies across project teams by providing leadership, training and mentoring
- Answered user inquiries regarding computer software or hardware operation to resolve problems
- Completed large number of technical support tickets each week, maintaining high first-call resolution rate
- Worked on resolving issue on Active Directory, MAC OS , Skype, Office 365 and Cloud
- Worked on PowerShell issue
- Provided with 95% of resolution rate on calls, email and chat.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem
- Wrote and updated detailed technical Knowledge Article.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
Senior Technical Engineer
Mphasis
04.2020 - 11.2021
- Maintained service logs to document troubleshooting functions and applicable resolutions
- Worked on Service now ticketing tool
- Resolved issue reading Active Directory, Microsoft Azure, Microsoft Cloud, Microsoft Office
- Given training to new employee related to product and technical skills
- Worked with client and L2 team to resolve issue related to product
- Helped in creating and testing forms for raising technical issue with client.
- Executed troubleshooting and server support in both in-person and remote situations
- Provided secondary training to personnel struggling with technological tools and systems
- Provided complete end-to-end engineering and installation of route-based IP network solutions
Technical Engineer
WNS
Pune
08.2016 - 07.2019
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided secondary training to personnel struggling with technological tools and systems.
- Maintained service schedule for software and hardware.
- Provided technical support in both on-site and telephone consultations.
- Identified and corrected system faults to minimize operational system downtime.
- Performed scheduled service work, installations, testing and repairs.
- Performed preventive maintenance on network system, maintaining average uptime of 90%
Education
Bachelor of Science - Computer Science
Abeda Inamdar Senior College
Pune04.2015
HSC - HSC
Poona College of Arts Commerce And Science
Pune04.2012
SSC - SSC
NIOS
Pune04.2010
Skills
- Technical Solutions Development
- Directing Team Members
- Time Management
- Service Log Management
- Bug Tracking
- Technical Expertise
- Ticket Management
- Hardware Upgrades
- Mac Systems
- Desktop Support
- Product Knowledge
Accomplishments
- Talented Software Engineer equipped with technical abilities and decisive nature necessary for successful job development
- Expert in gathering requirements, designing systems and optimizing code
- Supervised team of 22 staff members.
- Focused and adaptable professional skilled at flexing to various positions to meet company and customer needs
- Also, have ability to handle a team and give training to new employee, HSC www.resumekraft.com
- I have worked with client and L2 team to resolve issue related to product
- I have helped in creating and testing forms for raising a technical issue with client.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
Timeline
Senior Technical Engineer
CitiusTech Healthcare Pvt Ltd
04.2022 - Current
Senior Member Technical
ADP
11.2021 - 04.2022
Senior Technical Engineer
Mphasis
04.2020 - 11.2021
Technical Engineer
WNS
08.2016 - 07.2019
Bachelor of Science - Computer Science
Abeda Inamdar Senior College
HSC - HSC
Poona College of Arts Commerce And Science
SSC - SSC
NIOS
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