MUZZAMILL NADEEM
Srinagar
Summary
Over 15 years of experience in airport operations and customer service, Results-driven Associate Manager with expertise in operational management and budget control. Proven track record in enhancing processes and ensuring safety compliance while exceeding customer service standards. Dynamic professional with extensive experience in ground operations management. Skilled in staff training and quality assurance, contributing to operational efficiency and a strong customer relationship focus. Seeking to leverage leadership abilities to drive performance and operational success.
Overview
19
19
years of professional experience
Work History
Associate Manager ( Ground Operations)
Air India Express
12.2016 - Current
- Manage the day to day operations to meet organizational performance plans and growth objectives within established budgets and timelines.
- Manage and control departmental expenditures/finance within established budgets.
- Implement and enhance a daily operating report process that measures effectiveness to plan for the operation.
- Monitor, measure and report on operational issues, opportunities, development plans and achievements.
- Manage direct reporting staff; implement training to improve skills and to ensure a satisfied front line workforce.
- Develop forward focused station planning to predict staff and equipment requirements.
- Build a strong operation work group by identifying weaknesses and implementing processes and training to close those gaps.
- Provide leadership and guidance by coaching, counseling and mentoring the Supervisors/ Agents and trainees and front line workforce on a day to day basis to directly enhance their skills.
- Identify and implement new operating techniques that will improve productivity and reduce costs.
- Ensure activities meet with and integrate with organizational requirements for quality, health and safety, legal, environmental and general overall objectives.
- Identify and implement plans to reduce ground support equipment fleet expense and assist with fleet renewal requirements planning.
- Contribute to the evaluation and development of operational strategy and performance in co-operation with the company’s Senior Management Team.
- Assist the Supervisors / Assistant managers in the day to day operations.
- Review work performance to ensure staff is meeting company requirements.
- Ensure customer service standards are met and are exceeded.
- Take corrective/disciplinary actions when necessary.
- Oversee and provide training for Agents / Trainee Agents and front line workforce to ensure they are in compliance with the company safety standards and procedures. Update and maintain training files as required.
- Ensure that departmental control procedures are established and maintained.
- Ensure all ramp vehicles and equipment is being properly maintained. Submit all reports/documentation as required by the senior management.
Assistant Manager (AOCS)
IndiGo Airlines InterGlobe Aviation Ltd
02.2010 - 05.2016
- To manage, train and monitor all airport staff, conduct disciplinary actions, as warranted; promote team building, adhere to safety standards; ensure staff provides superior customer services.
- Ensure smooth and safe flight operations.
- Roster and planning of leave of the CSA/CSE’s and Sr. CSE’s.
- Supervision & duty allocation of staff at the desired location for departures & arrivals.
- Check flight schedule / delays if any.
- Conduct preflight briefing and post flight de- briefing of all CSA/CSE’s and Sr.CSE’s.
- Conduct preflight checks to ensure seamless ground operations.
- Coordination & liaison with airport authorities/other Indigo departments.
- Supervise quality check in at the counters.
- Check the availability / serviceability of the ground equipment.
- Supervision of filling of all inbound & outbound flight papers.
- Any incident of a serious nature to be communicated over the phone immediately and detailed report to be made within 24 hours.
- Maintain log entries pertaining to the shift.
- Assist to the airport Manager in staff assessment & appraisals.
- On the job training of staff, supervise their grooming and uniforms.
- Maintenance of office/airport equipment.
- Compiling daily reports and sending them to the airport manager.
Customer Service Agent
Go Air
03.2007 - 01.2010
Education
Post Graduate Diploma -
Entrepreneurship Business Management
01.2003
One year Diploma - PAT / MY SQL SERVER 7.0 / UML / HTML/JAVA / LINUX / C++
Computer programming
Srinagar, J&K, India01.2003
Bachelors of Science - B.Sc -
Medical
01.2000
Skills
- Operational management
- Budget control
- Performance reporting
- Staff training
- Customer relationship management
- Quality assurance
- Safety compliance
- Team building
- Problem solving
- Effective communication
- Leadership development
- Process improvement
- Strategic planning
- Conflict resolution
- Staff training and development
- Customer rapport
Overview
Post Graduate Diploma in Entrepreneurship Business Management, 2003, Bachelors of Science - B.Sc (Medical), 2000, One year Diploma in Computer programming, 2003, 16, Leadership, Customer Service, Analytical Skills, Negotiation Skills, Team Building, Flexibility, Adaptability
Personal Information
- Height: 183 cms
- Weight: 81 Kgs
- Passport Number: K6503907
- Date of Birth: 04/06/79
- Gender: Male
- Nationality: Indian
Accomplishments
- Best employee of the year, 2018
- Achievers award's 2025
- Gem Award January 2025
- Gem Award, March 2025
- Shining Star April 2025
Timeline
Associate Manager ( Ground Operations)
Air India Express
12.2016 - Current
Assistant Manager (AOCS)
IndiGo Airlines InterGlobe Aviation Ltd
02.2010 - 05.2016
Customer Service Agent
Go Air
03.2007 - 01.2010
Post Graduate Diploma -
Entrepreneurship Business Management
One year Diploma - PAT / MY SQL SERVER 7.0 / UML / HTML/JAVA / LINUX / C++
Computer programming
Bachelors of Science - B.Sc -
Medical