Summary
Overview
Work History
Education
Skills
Desiredrole
Certificationstrainings
Personal Traits
Skills
Timeline
Generic

Subha A

Chennai

Summary

A Customer service Professional with 4.7 years of experience in Non IT Domain seeking to transition into a salesforce role. Eager to apply strong problem solving abilities and a customer-centric approach to contribute to effective CRM Solutions and drive business success

Overview

4
4
years of professional experience

Work History

Processing Officer

GNSA INFOTECH PVT LTD
09.2021 - 10.2023
  • Monitoring the Auditing and Accounting of Invoices as per the Delegation & Expense Policy
  • Processing the Vendor bills with utmost compliance to statutory guidelines for Direct (TDS) & Indirect taxes (GST)
  • Processing of Employee Related Claims
  • Processing of Advance Requisition payments
  • Ensuring no duplicate payment is paid out
  • Ensuring all payout is made as per the agreed timeline with the client
  • Resolving TDS & GST related Queries.

Customer Service Officer

Fullerton India Credit Company Limited
Chennai
06.2019 - 01.2021
  • As a Customer Service Officer (Backend/Non-voice) my job is to send Loan Documents, Queries regarding status of their payments and general queries of the customer as per their request posted in our customer portal and other platforms
  • Handling customer's direct query received through companies email
  • When the customer concern/request is not clear then I make outbound calls in order to assist further
  • I even had the opportunity to extend my support to inbound team when there is call flow.

Education

M.Tech Communication Systems -

D.R M.G.R Educational & Research Institute University
Chennai
01.2015

B.E Electrical & Communication Engineering -

Hindustan Institute of Technology
Coimbatore
01.2013

HSC -

Kurinji Hr.Sec School
Namakkal, Dharmapuri

SSLC -

Annai Matriculation School
Harur, Dharmapuri

Skills

  • Salesforce Training
  • SFDC TECHNOLOGIES:
    Workflow & Approvals, Apex Classes/Controllers,
    SOQL, SOSL, Apex Triggers, Data Loader
  • LANGUAGES:
    APEX, C
  • TOOLS & TECHNOLIGIES:
    Forcecom Data Loader, Forcecom Platform, GIT,
    JIRA, Jenkins

Desiredrole

salesforce

Certificationstrainings

Salesforce Training in Intelogic Solutions

Personal Traits

  • Adaptable to work pressure
  • Self-Learner
  • Team Player

Skills

  • SQL
  • Linux
  • Excel
  • SOQL/SOSL
  • Jira
  • DML

Timeline

Processing Officer

GNSA INFOTECH PVT LTD
09.2021 - 10.2023

Customer Service Officer

Fullerton India Credit Company Limited
06.2019 - 01.2021

M.Tech Communication Systems -

D.R M.G.R Educational & Research Institute University

B.E Electrical & Communication Engineering -

Hindustan Institute of Technology

HSC -

Kurinji Hr.Sec School

SSLC -

Annai Matriculation School

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Subha A