M Vishal Kumar Rao
Brahmapur
Summary
Solution-focused Technical Support Representative recognized for high productivity and efficient task completion. Skilled in troubleshooting, customer service, and technical documentation, consistently resolving complex issues with precision. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to enhance customer satisfaction and team collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Cognizant
Kolkata
02.2022 - 04.2024
- Diagnosed system errors and implemented solutions to resolve them.
- Provided technical assistance to customers through phone, email and chat support.
- Assisted customers with installation of new hardware and software applications.
- Monitored customer feedback to ensure high levels of satisfaction.
- Troubleshot customer inquiries related to software and hardware issues.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Managed the configuration and setup of customer accounts and systems.
- Developed and delivered training sessions to customers on how to use products more effectively.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
Education
Bachelor of Technology - Mechanical Engineering
National Institute Of Science And Technology
Golanthra , Palur Hills , Berhampur07-2021
Skills
- Software Installation
- Application support
- Data Recovery
- Performance Testing
- Technical Support
- Systems Analysis
- Product Troubleshooting
- System Administration
- Remote Support
- Issue Troubleshooting
- Technical Troubleshooting
Certification
- MS Azure Fundamentals ( AZ 900 )
- MS data Fundamentals ( DP 900 )
Languages
Odia
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
Timeline
Technical Support Representative
Cognizant
02.2022 - 04.2024
Bachelor of Technology - Mechanical Engineering
National Institute Of Science And Technology
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