M V V Durgaprasad
Visakhapatnam
Summary
Experienced Customer Relationship Manager at Lifecell International Public Limited in Visakhapatnam, Andhra Pradesh, with a proven track record of managing daily accounts and consistently achieving revenue objectives. Adept at conducting gynecologist meetings, client presentations, and enhancing business activities through CRM reviews. Skilled in team meetings, business expansion, hospital management, MoU negotiations, product discussions, marketing activities, business development, customer relationship management, account management, client presentations, and revenue generation. Career goals include furthering expertise in customer relationship management and driving business growth.
Overview
8
8
years of professional experience
Work History
Customer Relationship Manager
Lifecell International Public Limited
Visakhapatnam, Andhra Pradesh
09.2018 - Current
- Directed customer engagement strategies with five clients daily to meet revenue targets.
- Facilitated gynecologist meetings and led client presentations to strengthen relations.
- Optimised contract processing to enhance sales efficiency.
- Resolved customer complaints using deep product expertise.
- Identified and capitalised on new market opportunities to increase profits.
- Cultivated strong relationships through exceptional post-sales service.
- Strategically cold-called potential clients to forge partnerships.
- Analysed competitor activities to refine sales approaches.
- Supervised key account management to ensure excellent service.
- Streamlined contract management for improved traceability.
Education
MBA - Marketing
Dr.L.Bullayya College
Visakhapatnam05-2019
Bachelor of Science - Computers
Dr.L.Bullayya College
Visakhapatnam04-2015
Skills
- Team meeting
- Business Expansion
- Hospital Management
- MoU
- Product Discussions
- Marketing activities
- Business Development
- Customer relationship management
- Account management
- Client presentations
- Revenue generation
Awards
- 2019-01-01, Outstanding Achievement in targets.
- 2021-01-01, Top Performer report reflecting Targets vs. Achievements.
- 2023-01-01, Top Performer report reflecting Targets vs. Achievements.
- 2023-01-01, Yearly Achievement Data: A summary of targets and achievements relative to the RAC and LAC trips.
Timeline
Customer Relationship Manager
Lifecell International Public Limited
09.2018 - Current
MBA - Marketing
Dr.L.Bullayya College
Bachelor of Science - Computers
Dr.L.Bullayya College