Professional Experience
10 years of professional experience across varied areas of Travel and expense Administration operations Customer Care and Sales.
Experience with Concur T&E solution
3+years’experience in SAP Concur Expense Associate Consultant in a client-facing role (internal and external).
Project #3 Detail
Client : Oerlikon
Project : Support
Role : SAP Concur Associate Functional Consultant
Product : Expense
Designation : SAP Concur Functional Consultant
Duration : July 2020 to till date
· Day To day handling and monitoring of Project activities.
· SAP Concur Employee administration - Create users, assign Concur roles, update users. Concur Processing & Reporting - run and schedule error Concur reports for business
· Daily activity of checking the Company associated cards being assigned to employees under respective legal entity
· To verify the report keys in both, Concur and SAP system on daily basis and ensure number are the same in both the systems
· Daily activity of checking Reports Financial Posting Failed activities such as incorrect GL Mapping Cost object, vendor data missing financial data missing etc
· Basic Functional knowledge and experience of FI/CO modules in SAP ERP ECC 6.0 (posting period variant, IDocs and document posting)
· will support to senior implementation consultant for end-to-end implementations. This includes assisting in leading fit-gap analyses and functional design sessions, understanding and analysing client business requirements, providing guidance and best practices on optimal configuration options to meet client needs, configuring the client’s site,
· Supported to Senior Implementation team members on Concur Expense modules in the list Management, Group Configuration, Form &filed polices, Expense type, Car configuration, Audit Rules, Validation Rules, Workflows, Imports (Employees Import, Travel allowance Standard Accounting Extract (SAE).),
· Helped to Concur implementation and support in testing and preparation the documentation practices and & User Acceptance Testing (UAT) Base Test Plans
· Weekly activity Imports and Extracts at employee import and list import, COA files.
· Working on import file 710 Cost object file, connected list 305 employee import
· Attended client meeting and Responsible to answer client inquiries regarding Concur Expense issue
· Raise a case with the Concur team for any Technical errors or other issues to which we have no access.
Project #2 Detail
Client : TOYOTA KIRLOSKAR MOTOR PVT LTD (Automobile Manufacturer)
Project : Support
Role : SAP Concur Associate Functional Consultant
Product : Expense
Designation : SAP Concur Functional Consultant
Duration : Jan 2021 to till date
· First point of contact for all T&E queries in SAP and Concur.
· Trouble shooting of issues from end users and provide support.
· Creation/Deactivation of user profiles in Concur.
· Creating New user account for Contract employee.
· Configured delegate support to the required users.
· Provide required authorization/permissions for user profiles in Concur.
· Help users in creating, rejecting, recall, deleting the expense reports and recall report
· Support the line managers in approving or rejecting the expense reports.
· Resolve any issues related to Expenses and credit cards assign and expense submissions.
· Providing technical solution in SAP Concur Expense configuration.
· Regular meeting with client and taking note of the requirement.
· Updating the Ticketing tool on daily basis
· Responsible for daily, weekly and monthly ticket status to the project manager & client PMO.
· Raise case with Concur team for any configuration changes which we do not have access.
· Maintain or modify new Audit rules for required settings based on client requirement.
· Preparing documentation on Concur issues and Sharing to client PMO and team members on process changes and also provide better service to client
Preparing and Upload annual budget in SAP Concur
Project #1 Detail
Client: itelligence India
Project: Implementation
Role : SAP Concur Associate Consultant
Product: Expense & Request
Designation: SAP Concur Associate Consultant
Duration: May 2020 to Sep 2020
· Managed project activities, which included functional design, configuration, user testing, and deployment of Concur Expense & Request in India
· Took thelead in consulting itelligence India stakeholders and finance managers for their Concur Expense & Request configuration.
· Create test plan for system testing, interface testing, end-to-end testing and UAT
· Create test scripts for functionality, end-to-end, and UAT phases
· Prepare system for testing (e.g. create test users, stage reports)
· Prepare environment for UAT testing
· Facilitate User-Acceptance Testing (UAT)
· Worked with Production clients, Concur R&D Platform Services, Concur Partners and Third Party developers to review, identify, troubleshoot, coordinate, and resolve support and implementation issues related to those Connectors and Apps.
· Responsible for travel management booking tickets, visa processing, booking accommodation, booking conveyance and complete coordination and Vendor Management.
· Perform checklist-based audit of expense reports submitted by employees on Concur
· Coordinate with the relevant employees and stakeholders to get clarifications and details about the transactions
· Follow up with the employees and other stakeholders for missing information
· Review the travel and expense reports, vendor payments, and other data using data analytics and excel tools.
· Follow up with functional teams to remediate the non-compliances identified during the review.
· Prepare and circulate daily / weekly/monthly progress reports with relevant stakeholders
· Understands and accurately applies client travel policy and requirements to each interaction
· Provide general travel advice to Internal employee.
· Reimbursement – Travel Allowances etc.-with Approvals, Reasons & Supporting documents.
· Responds to requests accurately and completely, Supports Travel and client driven initiatives
· Provide general administrative and facilities support to senior management and directed-level
· Day to day administration activities and Customer satisfaction is the main aspect.
· Travel Operations -. Made travel arrangements and booked accommodation for staff members.
· Managing office facilities, maintenance, leasing, insurance, purchase of office equipment & supplies and all relevant procurement functions.
· Vendor management, Maintaining, stationery, Inventory Management
· Managing domestic ticket bookings, hotel reservations and car booking for employees
· Handling petty cash for office maintenance and repair works, Other General administrative activities
· Assisting in the ordering, receiving, stocking and distribution of office supplies and maintaining track of the same.
· Organizing office events, parties and arranging food and snacks accordingly as per the instructions and guidelines decided.
· Taking care of inventory management of IT and Non-IT assets.
· Provide operations support and documentation support for Managers.
· Monitor and manage expenses within the allotted budget
· Monthly handling all the office bills, downloading the amazon order invoices and big basket invoices and tax invoices and handing over the same timely to the Accountant consultant.
· Taking care of paying Airtel monthly bills for all the office connections timely.
· Managing office facilities, maintenance, leasing, insurance, purchase of office equipment & supplies and all relevant procurement functions.
· Vendor management, Maintaining, stationery, Inventory Management
· Managing domestic ticket bookings, hotel reservations and car booking for employees
· Handling petty cash for office maintenance and repair works, Other General administrative activities
· Assisting in the ordering, receiving, stocking and distribution of office supplies and maintaining track of the same.
· Organizing office events, parties and arranging food and snacks accordingly as per the instructions and guidelines decided.
· Taking care of inventory management of IT and Non-IT assets.
· Provide operations support and documentation support for Managers.
· Monitor and manage expenses within the allotted budget
· Monthly handling all the office bills, downloading the amazon order invoices and big basket invoices and tax invoices and handing over the same timely to the Accountant consultant.
· Taking care of paying Airtel monthly bills for all the office connections timely.
Handled scheduling of meetings and calendar management for senior staff.
Coordinated and facilitated company social outings and lunches, showing up to event venues in advance to make preparations.
Monitored and updated budget and account records.
Acted as main contact for internal and external clients.
Prepared, reviewed and submitted team expense reports.
Provided printing, photocopying scanning support to colleagues.
Typed and proofread documents produced by other staff members.
Created email notifications, invitations and agendas for meetings, events and appointments.
SAP Concur Advanced Configuration Training-Expense
SAP Concur Administrator Professional Training -Expense
● SAP Concur Expenses management system
● Concur Request
● Concur Budget
● Design & Configure SAP Concur Expense
● Knowledge Solutioning design
● Travel & Expense Audit