Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mya Colglazier

Roanoke

Summary

Hardworking employee with customer service, multitasking and time management abilities. Always striving to give more than what is expected and determined to maintain a positive work environment for patrons and coworkers.

Overview

5
5
years of professional experience

Work History

Office Assistant

Ball State University Graduate School
08.2023 - Current
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Lifeguard

Jorgensen YMCA
05.2023 - Current
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Maintained neat and clean pool area and clean water.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Identified emergency situations or potential drownings and entered water for lifesaving measures.
  • Used training and medical supplies to examine injured people and administer first aid.
  • Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
  • Filled out incident and accident reports and submitted to supervisor.

Shift Leader/Cook/Dishwasher/Cashier

Moose and Mollies Cafe and Gelato
05.2021 - 05.2023
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Checked orders for quality and completeness.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.

Hostess

Outback Steakhouse
02.2020 - 05.2021
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Greeted guests and gathered information to seat groups or place on waitlist.

Dishwasher/Cashier

Honeybaked Ham Store
04.2019 - 02.2020
  • Scrubbed pots, pans and trays.
  • Put dishware back where it belonged.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons.

Education

High School Diploma -

Homestead Senior High School
Fort Wayne, IN
05.2022

Skills

  • Public Safety
  • First Aid and CPR
  • Cash Handling
  • Issue Resolution
  • Staff Mentoring
  • Patron Support
  • Customer Service
  • Cleaning and Sanitation
  • Reservation Management
  • Organization
  • Conflict Resolution
  • Problem Solving
  • Timely
  • Attentive
  • Communicative
  • Sociable

Timeline

Office Assistant

Ball State University Graduate School
08.2023 - Current

Lifeguard

Jorgensen YMCA
05.2023 - Current

Shift Leader/Cook/Dishwasher/Cashier

Moose and Mollies Cafe and Gelato
05.2021 - 05.2023

Hostess

Outback Steakhouse
02.2020 - 05.2021

Dishwasher/Cashier

Honeybaked Ham Store
04.2019 - 02.2020

High School Diploma -

Homestead Senior High School

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Mya Colglazier