Mya Colglazier
Roanoke
Summary
Hardworking employee with customer service, multitasking and time management abilities. Always striving to give more than what is expected and determined to maintain a positive work environment for patrons and coworkers.
Overview
5
5
years of professional experience
Work History
Office Assistant
Ball State University Graduate School
08.2023 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Lifeguard
Jorgensen YMCA
05.2023 - Current
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Maintained neat and clean pool area and clean water.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
- Used training and medical supplies to examine injured people and administer first aid.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Filled out incident and accident reports and submitted to supervisor.
Shift Leader/Cook/Dishwasher/Cashier
Moose and Mollies Cafe and Gelato
05.2021 - 05.2023
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Checked orders for quality and completeness.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Hostess
Outback Steakhouse
02.2020 - 05.2021
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted guests and gathered information to seat groups or place on waitlist.
Dishwasher/Cashier
Honeybaked Ham Store
04.2019 - 02.2020
- Scrubbed pots, pans and trays.
- Put dishware back where it belonged.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons.
Education
High School Diploma -
Homestead Senior High School
Fort Wayne, IN05.2022
Skills
- Public Safety
- First Aid and CPR
- Cash Handling
- Issue Resolution
- Staff Mentoring
- Patron Support
- Customer Service
- Cleaning and Sanitation
- Reservation Management
- Organization
- Conflict Resolution
- Problem Solving
- Timely
- Attentive
- Communicative
- Sociable
Timeline
Office Assistant
Ball State University Graduate School
08.2023 - Current
Lifeguard
Jorgensen YMCA
05.2023 - Current
Shift Leader/Cook/Dishwasher/Cashier
Moose and Mollies Cafe and Gelato
05.2021 - 05.2023
Hostess
Outback Steakhouse
02.2020 - 05.2021
Dishwasher/Cashier
Honeybaked Ham Store
04.2019 - 02.2020
High School Diploma -
Homestead Senior High School
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