Mya Shumaker
Quincy
Summary
Professional relationship management expert with strong emphasis on team collaboration and delivering results. Proven track record in client engagement, conflict resolution, and strategic planning. Known for adaptability and reliability while excelling in communication, problem-solving, and building lasting client partnerships. Adept at navigating changing needs and driving success through effective relationship strategies.
Overview
5
5
years of professional experience
Work History
Relationship Manager
Home Bank SB
06.2023 - Current
- Assisting clients with baking needs, such as managing accounts, transactions, financial inquires and requests, and more
- Evaluating, inputting, directing, and closing consumer loans and applications
Providing guidance and product/service recommendation to client to give tailored solutions to help meet needs including accounts, credit cards, investment opportunities, and loan options - Managing commercial accounts by offering specialized support and services to business clients, ensuring their financial operations run efficiently
- Building and maintaining client relationships ensuring excellent service
- Ensuring all transactions and processes comply with procedures and regulations
- Preparing and maintaining accurate records of account creations, maintenance, interactions, loan approvals, and any documentation
- Collaborating with team members to achieve branch and bank performance goals and targets
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Participated in staff meetings to discuss innovative strategies to improve services.
Server Manager
Trackside
02.2023 - 05.2023
- Ensured customer satisfaction by providing prompt, attentive service in a fast-paced restaurant environment
- Managed multiple tasks efficiently to fulfill customer orders accurately and quickly
- Collaborated with team members to maintain a clean, organized dining area
- Attentive to customers' needs
- Meeting goals and standards of the restaurant and health department
- Trained servers on order management, food service quality and how to build rapport with guests
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels
Custodian
Spirit of Life Church
03.2020 - 05.2023
- Experience in performing general cleaning duties while maintaining a safe environment
- Skilled in operating various cleaning equipment and tools for efficient tasks
- Proficient in following protocols and guidelines
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
- Enhanced cleanliness and safety by staying up to date on requirements
Shift Manager
Hardees
05.2021 - 03.2023
- Resolved customer complaints and issues in a timely and professional manner
- Trained new employees on company policies, procedures, and customer service standards
- Responsible for opening and closing duties, cash management, and inventory control
- Managed a team of 10+ employees to ensure smooth operations and customer satisfaction
Education
Associate - Business Administration
Ivy Tech Community College
Bloomington, Indiana12-2025
High School Diploma -
Martinsville High School
Martinsville, Indiana01.2022
Skills
- Customer service and communication
- Assessing financial needs
- Recommending tailored solutions
- Relationship building and management
- Service support
- Client engagement
- Time management
- Cash handling
- Product knowledge
- Product recommendations
- Banking
- Loans
Timeline
Relationship Manager
Home Bank SB
06.2023 - Current
Server Manager
Trackside
02.2023 - 05.2023
Shift Manager
Hardees
05.2021 - 03.2023
Custodian
Spirit of Life Church
03.2020 - 05.2023
Associate - Business Administration
Ivy Tech Community College
High School Diploma -
Martinsville High School
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