Summary
Overview
Work History
Education
Skills
KEY FUNCTIONAL RESPONSIBILITIES
Affiliations
Languages
Accomplishments
Certification
Websites
References
Timeline
Generic

MYLA OSBORN SMITH

Hyderabad

Summary

Dynamic operations leader with a proven track record at InfoSync, excelling in accounts receivable and order to cash processes. Expert in process optimization and stakeholder management, driving a 12% reduction in DSO. Adept at leveraging financial analytics and fostering high-performing teams to enhance operational efficiency and compliance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Assistant Manager – Operations: FAO, O2C, and Delivery Recovery Services

InfoSync
01.2023 - Current
  • Own and drive daily operational delivery for multiple clients across FAO, O2C, and Delivery Recovery services, ensuring adherence to SLA, KPI, and accuracy targets.
  • Implement process standardization and automation across cash posting, collection follow-up, and dispute resolution to enhance productivity and accuracy.
  • Collaborate with finance heads, client stakeholders, and auditors to resolve escalations, ensure compliance, and support internal/external audits.
  • Oversee full delivery recovery operations, including root cause analysis, trend monitoring, platform coordination, and resolution strategies.
  • Generate DSO trend reports, unapplied cash summaries, and monthly aging analysis dashboards to measure collection effectiveness and performance.
  • Lead operational reviews, coach underperforming teams, and roll out action plans to improve efficiency and compliance.
  • Document SOPs, run internal process audits, and coordinate knowledge transfers for business continuity and training.
  • Manage recruitment, conduct interviews, facilitate team onboarding, and perform performance evaluations to build high-functioning teams.
  • Lead an Ad hoc Delivery Recovery Project focused on identifying missed revenue opportunities from delivery platforms and recovering financial losses through exception analysis and client coordination.
  • Oversee onboarding and offboarding of clients, locations, and user profiles, ensuring smooth transitions with minimal operational impact.
  • Manage critical mailbox operations with 24–28-hour turnaround time, handling high-priority client escalations and operational updates.
  • Act as a primary resource for ATC (Audit Trail Compliance) support, preparing accurate documentation and validations for invoice audits and dispute responses.
  • Direct the invoice processing and delivery cycle for a wide range of clients, ensuring accuracy, timely submission, and compliance with unique billing formats.
  • Prepare daily client-level reports covering activity, invoice status, exception volumes, and escalated issues.
  • Deliver weekly performance summaries and contribute to executive-level reporting for leadership insights, trend analysis, and process improvements.
  • Customize operational workflows for special client requirements including IPC, Church’s Chicken, Little Caesar’s, and RLC.

Senior Accountant – AR / AP / O2C

Sandor Medicaid’s Pvt Ltd
10.2021 - 12.2022
  • Managed end-to-end receivables and payables for domestic and international clients.
  • Handled invoice processing, collections, credit notes, and reconciliations with vendors and customers.
  • Resolved payment disputes and ensured compliance with statutory and internal controls.
  • Supported financial audits and implemented improvements based on auditor feedback.
  • Streamlined the monthly closing process by coordinating with cross-functional teams for timely AR/AP finalization.
  • Monitored customer aging reports and followed up on overdue accounts, reducing DSO by 12%.
  • Performed vendor account analysis and led periodic reconciliation reviews to avoid duplicate or missed payments.
  • Coordinated with procurement and logistics teams to ensure 3-way match on invoices and PO entries.
  • Prepared MIS reports for senior management on receivables aging, payables status, and outstanding advances.

Senior Accountant – Revenue, AR & O2C

Enterprise Logic
01.2021 - 09.2021
  • Supervised a 10-member team overseeing billing, order management, and revenue assurance.
  • Regularly followed up with customers via email and phone to ensure timely payments and reduce overdue balances.
  • Maintained detailed logs of customer interactions and promised payment dates in the system for audit trail.
  • Sent payment reminders, dunning letters, and escalation emails in accordance with the collections policy.
  • Coordinated with the sales and operations teams to resolve service disputes or delivery issues delaying payment.
  • Analysed customer payment behaviour and flagged high-risk accounts for credit review or escalation.
  • Updated aging reports and reported high-value overdue accounts to management for review.
  • Scheduled weekly AR review calls with major clients to track pending invoices and payment commitments.
  • Negotiated payment arrangements with clients in financial difficulty, securing partial payments or revised terms.
  • Applied receipts against open invoices and followed up on short-pays, overpayments, and unapplied cash.
  • Ensured all follow-up actions were documented and aged receivables were maintained within company targets.

Accountant – AR / AP / Reporting

Shreya Laxmi Trading Company
12.2017 - 12.2020
  • Led a 15-member team handling day-to-day accounts receivable, payable, and reporting operations.
  • Prepared monthly and annual financial statements including P&L, balance sheet, and cash flow reports.
  • Ensured accurate vendor and customer reconciliations and resolved long-outstanding balances.
  • Supported statutory compliance by managing TDS, GST filings, and documentation for audits.
  • Supervised vendor payments and performed payment aging reviews to improve cash flow.
  • Generated and analyzed MIS reports on AR aging, payables, and expense tracking for management review.

Accounts/Finance Executive

VRL Logistics
09.2008 - 08.2017
  • Managed daily financial transactions, customer collections, and reconciliation across multiple branches.
  • Conducted internal audits and maintained MIS reports for management review.
  • Worked across departments to streamline payment and reporting processes.

Education

Bachelor of Business Administration - Accounting

Karnataka University
Dharwad

Skills

  • Operations Management & SLA Governance
  • Accounts Receivable (AR), Order to Cash (O2C), Cash Applications
  • Process Optimization & SOPs
  • Client & Stakeholder Management
  • Delivery Recovery, Dispute Resolution, Root Cause Analysis
  • KPI Dashboards, MIS Reporting, Financial Analytics
  • ERP: SAP, Tally, Right View Web
  • Tools: Excel, Jira, Visio, Diagramnet

KEY FUNCTIONAL RESPONSIBILITIES

  • Operations & Delivery Oversight: Performance monitoring, SLA governance, client coordination, audits, workforce management
  • AR & O2C: Invoicing, collections, credit control, dispute resolution, DSO reduction
  • Cash Applications: Daily posting, reconciliation, unapplied cash resolution
  • AP: Vendor invoicing, payment processing, compliance checks, reconciliations

Affiliations

  • 🏆 Star Performer Award – Recognized for exceeding recovery targets and leading successful process improvements at Infosync.
  • 🧩 Process Improvement Champion – Led automation initiative in cash application process, reducing manual effort by 30%.
  • 🎓 Certified in Advanced Excel & Financial Modelling – Applied skills in dashboard creation and data analysis for AR/AP reporting.
  • 👥 Mentor & Trainer – Regularly conducted onboarding sessions and upskilled new hires across AR/O2C teams.
  • 📊 Monthly Recognition – Best Recovery Team (3x) – Team consistently met SLA and highest DSO recovery scores.
  • Microsoft Certified: Power BI Data Analyst Associate – 2024

Languages

Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Kannada
Advanced (C1)
C1

Accomplishments

  • 🏆 Best Performer – InfoSync (2024)
    Recognized for leading the O2C and Delivery Recovery Project and consistently exceeding SLA targets across multiple client accounts.
  • 📊 Achieved 95%+ Recovery Rate
    Successfully recovered disputed delivery charges for high-profile clients like IPC and Church’s Chicken, improving recovery metrics quarter over quarter.
  • 🧩 Process Improvement Leader – AR/O2C
    Automated daily AR reconciliation process using Excel tools and reduced unapplied cash by 40%, saving 100+ hours/month.
  • 🗣️ Spotlight Recognition – Client Communication Excellence
    Commended by clients for managing time-critical mailbox responses and clear escalation handling (24–28 hour turnaround).
  • 📈 Certified – Microsoft Power BI (2024)
    Used for building visual dashboards to track aging, unapplied cash trends, and client-specific recovery reports.
  • 🧑‍🏫 Mentor of the Quarter – Team Development
    Trained and mentored new joiners and SMEs across AR and delivery recovery teams, contributing to faster ramp-up and process understanding

Certification

  • Microsoft Certified: Power BI Data Analyst Associate – 2024
  • Tally ERP 9 Certification – Completed hands-on training in accounting, inventory, and taxation modules

References

References available upon request.

Timeline

Assistant Manager – Operations: FAO, O2C, and Delivery Recovery Services

InfoSync
01.2023 - Current

Senior Accountant – AR / AP / O2C

Sandor Medicaid’s Pvt Ltd
10.2021 - 12.2022

Senior Accountant – Revenue, AR & O2C

Enterprise Logic
01.2021 - 09.2021

Accountant – AR / AP / Reporting

Shreya Laxmi Trading Company
12.2017 - 12.2020

Accounts/Finance Executive

VRL Logistics
09.2008 - 08.2017

Bachelor of Business Administration - Accounting

Karnataka University

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MYLA OSBORN SMITH