M YOGESWARAN

Roles and responsibilities

• Managed distributor relations enhancing sales performance across primary, secondary, and territory sectors.
• Managed retailer sellout targets through effective negotiation.
• Enhanced manpower training focusing on customer handling through effective interpersonal skills.
• Established KPIs to measure operational performance against targets set forth by upper management.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

• Facilitated collective sales effort across diverse teams and departments for optimal results.
• Developed periodic reports that capture daily, weekly, and monthly trends in sales assistance operations.
• Detected market changes with potential effects on sales support processes.
• Conducted onboarding programs focused on Sales Support role compliance and operational guidelines.

• Ensured team members stayed motivated and focused on objectives through targeted training.
• Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
• Developed strategies for problem solving and conflict resolution among team members.

• Maintained accurate records of all transactions and customer interactions.
• Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
• Entered customer transactions into computers to record transactions and issue computer-generated receipts.