Myrtle Dola
Bangalore
Summary
Results-oriented Business Operations Analyst with a strong analytical background and a proven track record of optimizing business processes. Seeking a challenging position to leverage skills in data analysis, process improvement, and project management for organizational success.
Overview
10
10
years of professional experience
Work History
Sr. Business Operations Analyst
Infoblox
Bangalore
06.2022 - Current
- Data Governance Restructuring: Conducted a detailed analysis and played a key role in restructuring the Data Governance framework for enhanced efficiency.
- KPI Development for Account DataBase: Developed and maintained key performance indicators (KPIs) to assess and improve the Account Data management.
- Cross-Functional Collaboration: Collaborated with cross-functional teams to optimize communication and streamline workflow, fostering a cohesive work environment.
- Strategic Reporting and Decision-Making: Prepared and presented insightful reports to management, providing valuable insights for decision-making, particularly for Project Whitespace and Project Pie.
- Project Management Efficiency: Demonstrated efficiency in project management by taking up the role of a workstream lead for Project Nebula and Project What's Possible.
Business Operations Analyst
Infoblox
Bangalore
02.2020 - 05.2022
- SFDC Account Data Management: Spearheaded the SFDC account data quality and completeness through Data Refresh using D&B Hoovers and ZoomInfo. Executed timely Account Merges aligned with market changes, ensuring ongoing data accuracy.
- Green Field Account Analysis: Conducted in-depth analysis of Green Field Accounts, identifying potential duplicates and opportunities.
- Training Material Development: Developed comprehensive training materials for new employees, focusing on business operations processes, ensuring a seamless onboarding process.
Business Data Analyst
NetApp
Bangalore
05.2015 - 01.2020
- Collaboration and Engagement: Collaborated with Sales, Marketing, Sales Operations, and IT teams for seamless communication. Engaged with multi-GEO Leads, utilizing Hyperion Data Relationship Management for FY-end insights.
- Process Leadership: Led end-to-end processes including Customer Enrichment, Service Now requests, SFDC Account Management, and Master Data.
- Data Management: Provided monthly metrics, conducted data analysis, and enriched Customer master data.
- Automation and SFDC Management: Automated hierarchical data enrichment using D&B Hoovers APIs for efficiency.
Managed SFDC accounts, collaborating on tasks like Account Merges, User Management, and Lead/Opportunities updates.
Sales Analyst
Zero Chaos (NetApp)
Bangalore
12.2013 - 04.2015
- Operational Support: Provided crucial operational support for invoicing, order processing, and data correction, ensuring accuracy and efficiency in financial processes.
- Project Leadership: Led the initiation and implementation of new projects, actively monitoring team performance and ensuring successful project outcomes.
- Training and Mentorship: Took charge of training and mentoring new hires, playing a vital role in ensuring smooth onboarding and business continuity.
Education
Master of Commerce -
College of Commerce Management & Computer Sciences
Tirupathi04-2012
Bachelor of Commerce -
Sri Kanyaka Parameshwari Govt. Degree College
Guntakal04-2009
Skills
- Process Improvement: Identifying inefficiencies and implementing enhancements
- Project Management: Managing projects from initiation to completion
- Communication: Strong verbal and written skills for conveying complex information
- Team Collaboration: Proven ability to work collaboratively with cross-functional teams
- Data Analysis: Proficient in Excel, SQL
References
References available upon request.
Accomplishments
- Customer Data Enrichment: Spot award for exceptional performance and a proactive attitude in ensuring operational excellence and elevating stakeholder experience.
- Order Management Commitment: Recognized with a spot award for outstanding commitment, consistently maintaining a 100% SLA in the order management process for three consecutive weeks.
- Academic Excellence: Double Gold Medalist in Commerce Master's
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Interests
- Book Reading: Dedicated reader, exploring diverse genres for knowledge and creativity.
- Crochet Enthusiast: Passionate about crochet, considering it a stress buster.
Personal Data
Date of Birth: 23rd Jan, 89
Marital Status: Married
Timeline
Sr. Business Operations Analyst
Infoblox
06.2022 - Current
Business Operations Analyst
Infoblox
02.2020 - 05.2022
Business Data Analyst
NetApp
05.2015 - 01.2020
Sales Analyst
Zero Chaos (NetApp)
12.2013 - 04.2015
Master of Commerce -
College of Commerce Management & Computer Sciences
Bachelor of Commerce -
Sri Kanyaka Parameshwari Govt. Degree College
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