Summary
Overview
Work History
Education
Skills
Timeline
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Mystic Wade

Brazil

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Personal Banker

Fifth Third Bank
01.2023 - Current
  • Streamlined loan processing procedures, improving turnaround time for clients seeking financing options.
  • Analyzed client financial data to recommend appropriate products, increasing cross-selling opportunities.
  • Conducted regular training sessions to ensure adherence to policies and enhance team knowledge of financial services.
  • Led initiatives to promote new banking products, resulting in increased client engagement and service uptake.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.

Sales Representative

Verizon
07.2015 - 11.2023
  • Mentored new hires on company policies and best practices, fostering a collaborative team environment.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Exceeded sales targets through effective planning and goal setting.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Sales Representative

AT&T
08.2014 - 05.2015
  • Engaged customers to identify needs and provide tailored solutions, enhancing overall satisfaction.
  • Collaborated with team members to achieve sales targets and improve customer service delivery.
  • Resolved customer complaints promptly, ensuring loyalty and repeat business through effective problem-solving techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Hostess

El Cantarito
08.2012 - 05.2014
  • Greeted and seated guests, ensuring a warm and inviting atmosphere.
  • Managed reservation system to optimize table turnover and enhance guest experience.
  • Coordinated waitlists efficiently, minimizing guest wait times during peak hours.
  • Communicated effectively with kitchen and serving staff to streamline service flow.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Education

Cloverdale High School
Cloverdale

Skills

  • Relationship building
  • Branch operations
  • Customer service
  • Customer satisfaction
  • Sales expertise
  • Attention to detail
  • Financial advising
  • Regulatory compliance
  • Loans
  • Opportunity identification

Timeline

Personal Banker

Fifth Third Bank
01.2023 - Current

Sales Representative

Verizon
07.2015 - 11.2023

Sales Representative

AT&T
08.2014 - 05.2015

Hostess

El Cantarito
08.2012 - 05.2014

Cloverdale High School

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Mystic Wade