Mythili Rangasamy
Coimbatore
Summary
With over 12 years of experience in the IT industry, I have sharpened my expertise in diverse areas, including MS SQL Database Administration, Cloud, DevOps, Ansible and Technical Writing. As a collaborative and enthusiastic Technical Writer with 2+ years of experience, specializing in Agile development, work instructions, and knowledge base article using Confluence. Skilled in translating complex technical information into user-friendly content. Seeking a challenging role where I can utilize my strong communication and problem-solving skills to deliver high-quality documentation and support team success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Site Reliability Engineer
Infosys Limited, India
01.2024 - Current
- Conducted root-cause analyses after major incidents(approximately 50+) to identify areas for process improvement or technical enhancement opportunities.
- Collaborated with cross-functional teams to design and implement a new system architecture and infrastructure, resulting in a 30% increase in system performance and a 20% reduction in operational costs.
- Increased efficiency in incident response processes through the implementation of automated alerting systems and streamlined communication protocols.
- Followed agile methodologies in the delivery track
Senior Technical Writer
Infosys Limited, India
11.2022 - 12.2023
- Authored 60+ knowledge base articles using Confluence for IT & Support team across domains, leading to an achievement of over 98% support team rating on Clarity and Comprehension.
- Worked with 8 SMEs to develop knowledge base articles for 6 infrastructure domains, including IT support and operations team.
- Collaborated with cross-functional teams to gather information and ensure accuracy of technical content in product releases.
- Received recognition from company leadership for excellence in delivering high-quality documentation under tight deadlines.
- Implemented style guides for technical documents, improving consistency by 50%.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
DevOps Engineer
Infosys Limited, India
01.2021 - 10.2022
- Reduced deployment times with the introduction of CI/CD pipelines for multiple projects.
- Developed custom scripts using Python languages to automate repetitive tasks or integrate disparate systems effectively streamlining workflows across departments.
- Streamlined infrastructure management through automation using industry-leading tools such as Ansible, Kubernetes, and Terraform
- Maintained version control systems like Git for seamless collaboration among developers and engineers during project lifecycles.
- Automated manual tasks through scripting languages such as Python or Shell, boosting team productivity levels.
Senior SQL Server Database Administrator
Infosys Limited, Bangalore
10.2014 - 12.2020
- Installed and configured various SQL Server versions in Linux and Windows Cluster environments.
- Managed database upgrades and migrations, ensuring minimal impact on end users and maintaining data consistency.
- Reviewed SQL code for optimization opportunities, leading to more efficient processing times across various applications.
- Conducted regular audits of user access rights, promoting compliance with company policies and industry best practices regarding data privacy.
- Implemented regular performance monitoring and tuning strategies, proactively addressing potential bottlenecks before they impacted end users.
- Maintained complex T-SQL queries, views and stored procedures in multi-database environment with little supervision.
SQL Server Database Administrator
Tech Mahindra
01.2012 - 09.2014
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Created and implemented database designs and data models.
- Utilized RDBMS tools and utilities to monitor, tune and optimize system performance.
- Adhered to set schedules to test databases for flaws and reduce downtime..
- Determined database structural requirements, working with business stakeholders to identify optimal database specifications.
- Maintained complex T-SQL queries, views and stored procedures in multi-database environment with little supervision.
Education
Master of Computer Applications -
Anna University of Technology
Coimbatore, India06.2011
Skills
- Operating System - Windows, RedHat Linux
- Database - MS SQL Server, Oracle 11g
- Virtualization - Hyper-V, VMware
- Ticketing Tool - ITSM, ServiceNow
- Monitoring Tool - Nagios, SolarWinds
- Cloud Platform - Azure, AWS, Google
- Scripting language - Python
- IAC Tools - Ansible, Terraform
- Other Tools - GitHub, Confluence
- Development Tools: VS Code, JIRA
Certification
- AWS Certified Cloud Practitioner
- Google Cloud Certified Cloud Digital Leader
- Google Cloud Certified Associate Engineer
Languages
English
Bilingual or Proficient (C2)
Timeline
Site Reliability Engineer
Infosys Limited, India
01.2024 - Current
Senior Technical Writer
Infosys Limited, India
11.2022 - 12.2023
DevOps Engineer
Infosys Limited, India
01.2021 - 10.2022
Senior SQL Server Database Administrator
Infosys Limited, Bangalore
10.2014 - 12.2020
SQL Server Database Administrator
Tech Mahindra
01.2012 - 09.2014
Master of Computer Applications -
Anna University of Technology
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