Mythreyi Bathula
LB nagar
Summary
Detail-oriented analyst with expertise in customer operations and case investigations. Skilled in analyzing transaction data to identify fraud patterns and escalate high-risk activities. Proficient in CRM tools for documentation and maintaining audit-ready records, emphasizing accuracy and risk-based decision-making. Adaptable and proactive, with a strong focus on financial crime prevention and regulatory compliance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Operations Specialist
FLUTTER INTERNATIONAL
Hyderabad
11.2024 - 09.2025
- Executed CDD and EDD on 500+ high-risk onboarding cases to maintain AML compliance.
- Performed sanctions, PEP, and adverse media screenings for suspicious profile identification.
- Analyzed transaction behavior and customer data to uncover fraud patterns effectively.
- Reviewed identity documents, detecting fraudulent submissions and social engineering attempts.
- Escalated over 50 suspicious cases for SAR filing based on thorough risk assessment.
- Maintained compliance standards through ongoing monitoring and periodic reviews.
- Partnered with compliance and risk teams to strengthen KYC processes and policies.
- Trained junior analysts, resulting in improved accuracy across the team.
Shipping and Delivery Support associate
AMAZON
Hyderabad
06.2023 - 05.2024
- Delivered exceptional customer service by resolving inquiries, complaints, and returns.
- Demonstrated in-depth product knowledge to provide timely solutions for customer concerns.
- Utilized CRM software to document interactions, track resolutions, and follow up on pending issues.
- Collaborated with cross-functional teams to escalate complex issues, improving first-contact resolution rates by addressing root causes.
- Maintained performance metrics, tracking response time and customer satisfaction to consistently exceed established goals.
- Provided feedback on recurring customer pain points, leading to targeted process improvements and better customer experiences.
- Adapted communication styles to ensure personalized experiences for each customer.
- Investigated fraudulent claims using data analysis and identified emerging trends.
Education
B. Pharmacy -
Anurag University
01-2022
Intermediate -
Sri Chaitanya Junior College
01-2017
SSC -
Bhashyam Public School
01-2015
Skills
- KYC practices
- Customer due diligence
- Enhanced due diligence
- Transaction monitoring
- AML compliance
- Financial crime prevention
- Fraud detection methods
- Sanctions screening processes
- PEP identification
- Risk assessment
- Customer account analysis
- Transaction dispute resolution
- Document review and assessment
- Activity reporting
- Policy implementation
- Microsoft Office proficiency
- Analytical thinking skills
Hobbies and Interests
- Listening music
- Dance
- Reading Books
Certification
- Anti-Money Laundering Concepts: AML, KYC, and Compliance, Udemy (GenMan Solutions)
Timeline
Customer Operations Specialist
FLUTTER INTERNATIONAL
11.2024 - 09.2025
Shipping and Delivery Support associate
AMAZON
06.2023 - 05.2024
B. Pharmacy -
Anurag University
Intermediate -
Sri Chaitanya Junior College
SSC -
Bhashyam Public School