Summary
Work History
Education
Skills
Citizenship
Timeline
Generic

MYTHRI NAGARAJA

Program Manager / Technical QA Consultant
Bengaluru,KA

Summary

  • Highly motivated, accomplished professional with a proven track record of successfully testing delivering high quality enterprise software products. Self-starter, versatile, independent thinker and an excellent team player with a skill-set that includes solid leadership skills, management, conflict resolution and problem solving abilities. Areas of expertise include:
  • Program Management
  • People Management
  • Software and System Quality Assurance DevOps and Customer Service
  • Documentation and Content Creation Mentoring and Coaching Engineering/KCET/NEET students Counseling, Child/Geriatric Therapy (certified from NIMHANS)

Work History

Technical consultant

MYKI Technologies
01.2024 - Current
  • Drafted data compliance frameworks for organizations in alignment with the Digital Personal Data Protection (DPDP) Act, 2023
  • Advised companies on regulatory requirements, risk assessment, and operational changes needed for DPDP Act compliance
  • Suggested companies on legal, IT, and data governance teams to ensure end-to-end adherence to data privacy mandates

Pro-Bono Program Coordinator & Certified Therapist

01.2020 - 01.2024
  • Coordinated large-scale community empowerment events (300+ attendees) at Gowthami Samaja, focused on women's development and education.
  • Certified in therapy and stress management by NIMHANS, with practical experience offering psychological support in schools and colleges.
  • Delivered online and offline STEM and linguistics tutoring during COVID-19, supporting students in adapting to remote learning environments.

Mentor, MentorToGo Program

01.2020 - 01.2024
  • Guided final-year engineering students in career planning, personal development, and industry readiness through structured mentorship sessions.

Volunteer, Youth for Seva

01.2020 - 01.2024
  • Participated in various community outreach and education initiatives, contributing to youth development and social impact programs.

Technical Tutor

01.2020 - 01.2024
  • Conducted technical training sessions for students, focusing on core STEM subjects and practical skills enhancement.

Program Manager

Amazon Development Centre
04.2016 - 01.2019
  • Company Overview: Bangalore, India
  • Program Manager owing pricing operations across EU (UK, ES, IT, FR) and IN Marketplaces. Managed a team of 30 associates (includes first level managers) who provide accurate and on-time inputs to help make great pricing decisions.
  • Own the process for hiring, managing DevOps and Technical Support Engineers; provide operational support to Amazon’s Tier-1 production systems and Detail Page.
  • Lead the team to reduce backlog defects (44% reduction YTD) and incoming tickets (MBR goal) by automating metric collection, ticket analysis and weekly retrospective meetings.
  • Identify and implement operational process improvements to ensure internal and external SLA’s are met.
  • Motivate and retain team through individual coaching sessions, mentoring and career development plans.
  • Successfully supervised execution of multiple cross-functional programs which include Product Aggregator (Tier-1 service) 2016 Prime Day, 2016 Q4 Peak events, MAWS migration (production hosts migration from legacy to EC2- resulting in 0.78M savings for Detail page.
  • Assist in Tier-1 service infrastructure planning ($55M budget) and ensure success of pipeline/host reduction and system consolidation programs which resulted in 280K IMR savings.
  • Bangalore, India

Senior SQA Engineer

Amazon Robotics
01.2012 - 01.2016
  • Company Overview: formerly Kiva Systems Inc.
  • Lead the QA team through major and emergency software that is released to Amazon Fulfillment Centers.
  • Handpicked as individual contributor test lead on the major features such as Amazon Pantry software release and Pick-to Rebin features; review specifications, create test strategy and execute integration testing.
  • Excellent organization and communication skills helped coordinating with FC Operational Manager, FRS and FC Packout teams to initiate test runs in Production before pilot.
  • Consulting Analyst for the Amazon Robotics Automation team. Thorough knowledge of the product enabled specifying business requirements for regression cycles. This helps identifying high Severity issues and keeps Fulfillment centers downtime to a minimum.
  • Proactively document process, and mentor new-hires. Go to person for team members and other cross-functional organizations.
  • Formerly Kiva Systems Inc.

Senior Quality Assurance Engineer

Aspect Software
01.2010 - 01.2012
  • Feature team lead for Unified IP and Aspect Contact on multiple releases. Took ownership of media feature in Unified IP products was part of four major releases.
  • Significant contributor in small QA team created for product Aspect Contact (in collaboration with Microsoft Lync). Successfully worked on multiple projects simultaneously.
  • Designed and implemented test cases addressing areas including database impacts, regression testing, negative testing, error/bug retests and usability for various features and customer PER’s for multiple releases.
  • Execute manual and automation test cases using SilkTest and in-house tools, update daily test results on HP Quality Center and document software defects using bug tracking systems.
  • Initiated and conducted product training for UAD (Unified Agent Desktop) to large QA team in Bangalore, India(onsite).

Software Quality Assurance Engineer

Symantec Corporation
01.2008 - 01.2010
  • Develop test strategies, test cases, test data and test scripts for various new features and anti-spam modules introduced in SBMF - Symantec Brightmail Message Filter ( Software version) and SBG - Symantec Brightmail Gateway ( Appliance version)
  • Solely responsible for a anti-spam filter feature which was implemented in Norton2010 anti-virus software; created test data using the anti-spam algorithms, accumulate test data and executed the test cases.
  • Researched Vsphere environment for the SEP (Symantec Endpoint Protection) project which helped acquiring more resources within the allocated budget.
  • Testing front-end GUI application for SBMF and SBG products and query MYSQL database to verify data.
  • Responsible for reviewing Product Install Documentation, Online Help pages and Release Notes provided by InfoDev team.
  • Set-up and configure Red Hat Linux, Fedora 9, Solaris 9/10, Windows 2003/2008 servers (32 and 64-bit) machines for regression and automation testing.

Software Quality Assurance Engineer

ThinkEngine Networks
01.2004 - 01.2008
  • Developed test plans, test scripts and automated test procedures for functional, system integration and performance testing of the VSR1000, Conference Manager (CM), Conference Central (CC), Live Conference Viewer (LCV) and Operator User Interface (OUI) products offered by ThinkEngine Networks.
  • Responsible for maintaining and updating test case spreadsheets for releases.
  • Training new hires in SQA and customer support.
  • Implemented Perl scripts to automate testing with Hammer FX-IP product.
  • Performed unit/debug testing for engineers (setting breakpoints in software using debugger tool Multi).
  • Expert knowledge of the platform and applications ensured testing the VSR1000 creatively and reproduce issues seen in the field quickly.
  • Regression testing of new applications including complex SIP call flows.
  • Perform manual (black box), escalate issues during product lifecycle—Regression, Beta and Release phase.
  • Voice Quality Analysis testing (PESQ scores).

Education

Certificate - Psychology

NIMHANS
Bengaluru, India
04.2001 - 06.2003

Bachelor of Science - Telecommunications

Visvesvaraya Technological University
Bengaluru, India
04.2001 -

Skills

Jama Contour

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Citizenship

United States of America (USA)

Timeline

Technical consultant

MYKI Technologies
01.2024 - Current

Pro-Bono Program Coordinator & Certified Therapist

01.2020 - 01.2024

Mentor, MentorToGo Program

01.2020 - 01.2024

Volunteer, Youth for Seva

01.2020 - 01.2024

Technical Tutor

01.2020 - 01.2024

Program Manager

Amazon Development Centre
04.2016 - 01.2019

Senior SQA Engineer

Amazon Robotics
01.2012 - 01.2016

Senior Quality Assurance Engineer

Aspect Software
01.2010 - 01.2012

Software Quality Assurance Engineer

Symantec Corporation
01.2008 - 01.2010

Software Quality Assurance Engineer

ThinkEngine Networks
01.2004 - 01.2008

Certificate - Psychology

NIMHANS
04.2001 - 06.2003

Bachelor of Science - Telecommunications

Visvesvaraya Technological University
04.2001 -

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MYTHRI NAGARAJAProgram Manager / Technical QA Consultant