Arunkumar N
Senior IT Engineer
Chennai,TN
Summary
Experienced with diagnosing and resolving diverse IT issues, ensuring minimal downtime. Utilizes advanced troubleshooting techniques to maintain system performance and user satisfaction. Track record of effective communication and collaboration within teams to achieve seamless IT support operations.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Senior IT Engineer
Pentagon system & services pvt ltd
04.2019 - Current
- Escalated ticket resolution: Troubleshoot and resolve complex hardware, software, and network issues that have been escalated from level 1 support.
- System administration: Install, configure, and maintain desktop systems, applications, and peripheral equipment. This can include tasks like user and group management in active directory or office 365.
- Advanced troubleshooting: Investigate root causes of problems by analyzing error messages, system logs, and user-reported issues. This requires a deeper understanding of systems and applications than l1 support.
- Incident and ticket management: Manage the lifecycle of support tickets, ensuring timely resolution and documenting all steps and solutions.
- Technical guidance: Provide training and technical assistance to junior support staff (l1).
- System maintenance: Conduct regular system checks, perform software deployments, and manage system updates to ensure optimal performance.
- Documentation: Document and record all support activities, including the steps taken to resolve issues, in a ticketing system for future reference.
- Security: Ensure systems comply with security policies by installing and updating antivirus software and configuring firewalls.
- Network support: Troubleshoot network connectivity issues and maintain network devices like switches and routers.
- Inventory management: Track hardware and software inventory and assist with procurement.
- Project participation: Participate in projects involving larger desktop changes, such as a new antivirus rollout.
- Vendor coordination: Collaborate with vendors on technical issues or new technology assessments.
System Administrator
SPLENDIO TECHNOLOGIES
06.2017 - 04.2019
System Administrator
ISOURCE IT ENABLE SERVICE PVT LTD
02.2016 - 05.2017
System Administrator
MACPRO INFOTECH
11.2013 - 12.2015
Executive information Technology
AEGIS LTD
05.2012 - 07.2013
System Administrator
AMNET SYSTEM PVT LTD
08.2009 - 05.2011
Education
Diploma - Electrical and Electronics Engineering
Pandiyan Polytechnic college
Thirupattur01.2006
Skills
Ticketing systems
Certification
Diploma in Computer Hardware and Networking
Interests
Watching cricket and listening to music, Playing Cricket and Chess
Disclaimer
Date:
Place: Chennai
Sign :
Timeline
Senior IT Engineer
Pentagon system & services pvt ltd
04.2019 - Current
System Administrator
SPLENDIO TECHNOLOGIES
06.2017 - 04.2019
System Administrator
ISOURCE IT ENABLE SERVICE PVT LTD
02.2016 - 05.2017
System Administrator
MACPRO INFOTECH
11.2013 - 12.2015
Executive information Technology
AEGIS LTD
05.2012 - 07.2013
System Administrator
AMNET SYSTEM PVT LTD
08.2009 - 05.2011
Diploma - Electrical and Electronics Engineering
Pandiyan Polytechnic college