N Balaji
Chennai
Summary
Dynamic professional with a proven track record at BNY India International Operations, excelling in fund pricing and operational efficiency. Adept at managing client portfolios and enhancing customer satisfaction through effective time management and collaborative teamwork. Recognized for driving successful outcomes in asset servicing and maintaining compliance with regulatory standards.
Overview
10
10
years of professional experience
Work History
Intermediate Rep Client Processing
BNY India International Operations
06.2023 - Current
- Working under Investor service operations for asset servicing-treasury services maintaining custody accounts for UK and Ireland Trading and Prediction and Pricing and Managers book and Final reporting, settlements and reconciliation for capital and money market funds.
- Processing Live Trades as per the instruction provided by the clients in Dealing.
- Dealing Includes such as Buy, Sell, Switches and Transfers and exchanges.
- Handling Client account/Portfolio creation AML Checks and termination.
- Pricing of funds by NAVs on daily basis and monthly basis and review it by reconciling.
- Worked on 30 Mancos like HSBC, Invesco, EMEA, Blackrock, for the Prediction and final reporting as per SOP standards for each company standards.
- Worked on Currencies AUD/GBP/EURO/USD/SGD/CAD.
- Preparing various reports for various financial regulatory process.
- Applying Factors for Money Market Funds.
- Closing boxes and generating managers book and contract notes.
- Handling the escalations and onshore issues/calls.
- Well versed in placing Forex (FX) deals and exchanges transactions.
- Client Creation and portfolio set up and updating mandates and issuing statements.
Probationary Relationship Manager II
City Union Bank
10.2022 - 06.2023
- Handling branch operations.
- Handling clearing operations of Customer cheques and CMS cheques for day to day activities in branches.
- Having a good customer services with smiling face.
Senior Officer
IDFC First Bank Ltd.
11.2019 - 10.2022
- Verification of Account opening forms and confirming the KYC for smooth account opening process.
- Export Account opening forms through Omniflow and follow it up to Account opened.
- Handled Both locker keys and branch keys as one of the custodian.
- Handled Cash Operations as Main teller in branch. Handled Branch operations team.
- Ensure to achieve the targeted profitability for the branch along with the Branch Head.
- Building and maintaining healthy business relations with customers, ensuring customer satisfaction by achieving delivery& service quality norms.
- To generate new customer base of branch for all the products and services provided by the Bank.
- Ensure strict compliance in Audit and Risk and striving for the audit score targeted by the self audit team.
- Ensure ongoing self-development through proper learning and training.
Junior officer
HDB Financial Services (HDFC Bank Pvt Ltd)
08.2018 - 10.2019
- Establishing new relationships and maintaining existing professional relationships with clients.
- Handled Net-banking and Mobile banking (Online transaction) issues for both credit card and Savings account.
- Payment issues related with IMPS and NEFT transactions.
- To check the status of the card through FLEXCUBE and finally response will be sent to customer by us through SMS.
- Critical Payment complaints of Payment not credited, Wrong payment to third party card, and refund of excess balance / Visa Money transfer / Online payment, Fixed Deposit Lien Removal.
- Providing overall customer service such as charges reversals, Limit enhancement, Card upgrade, Auto pay cancellation/ Incorporation, etc.
- Handling Dispute related queries, Charge back, temporary credit, Merchant credit and flag off.
- Liaising with departments in the Bank to facilitate smooth workflow and ensure customer satisfaction.
Investment Officer
Sundaram Finance Pvt Ltd.
05.2016 - 12.2016
- Maintaining Mutual funds existing customers - Change of contact details (Address, email id, mobile number), Name, Date of Birth and Bank details.
- Advising customer their needs and queries in mutual funds and deposits.
- Initiating New Ideas, Motivating the customers for their future savings to get profit for their next generation.
- Point of contact for resolving deposit and mutual fund related queries in the process and client queries.
Education
Master of Business Administration - Finance
SRM Arts And Science College
Chennai01.2016
Bachelor of Commerce -
Kongunadu Arts And Science College
Coimbatore01.2013
High School Diploma -
Akshaya Vidyalaya Matriculation Higher Secondary School
Dindigul01.2010
Skills
- Effective time management
- Fund pricing
- Multitasking Abilities
- Operational efficiency
- Collaborative teamwork
- Versatile functional skills
- Quick learner
Tools Used
- Rufus GTA
- Rufus Core
- Orchestrator
- Babel
- MIS Harness
- Flex cube
- TCS Application of banking software
Languages
- English
- Tamil
Personal Information
- Date of Birth: 08/25/92
- Marital Status: Married
Disclaimer
I hereby declare that all the above-mentioned details are true and correct.
Timeline
Intermediate Rep Client Processing
BNY India International Operations
06.2023 - Current
Probationary Relationship Manager II
City Union Bank
10.2022 - 06.2023
Senior Officer
IDFC First Bank Ltd.
11.2019 - 10.2022
Junior officer
HDB Financial Services (HDFC Bank Pvt Ltd)
08.2018 - 10.2019
Investment Officer
Sundaram Finance Pvt Ltd.
05.2016 - 12.2016
Master of Business Administration - Finance
SRM Arts And Science College
Bachelor of Commerce -
Kongunadu Arts And Science College
High School Diploma -
Akshaya Vidyalaya Matriculation Higher Secondary School