N Chidanand Reddy
Hyderabad
Summary
To get a challenging position in a reputable organization to expand my knowledge, technical skills, and expertise in the respective domain. Get an opportunity in the organization to fulfill my corporate career and at the same time contributing to the company's growth and success. An organized and hardworking individual takes interest in the challenging roles which further enhances my professional career.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Associate -Technical
Tech Mahindra Pvt Ltd
08.2020 - 02.2022
- Participating in Scrum meetings and product sprints
- Collaborating with the product team and end-users to deliver updates
- Monitoring and evaluating product progress at each stage of the process
- Developing user stories
- Managing the product backlog and prioritizing them based on changing requirements
- Defining the vision for the team's product
- Creating a technical product road map based on this vision
- Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements
- Gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
- CRM Products Used- BMC Remedy Client, Salesforce Lightning and ServiceNow
- Translate product strategy into detailed requirements and prototypes
- Drive alignment with key strategic partners in Marketing, Go-to-Market, and Region teams, leading the evolution in the way that will drive competitive edge through pricing strategies
- Drive product launches including working with public relations team, executives, engineering and other product management team members
- Keep a digital first approach and Build Business Requirement Documents (BRDs), get internal approvals and engage with respective Product Team to build great digital journeys and experiences
- Engage and partner with all internal stakeholders, including Operations, Risk, Compliance, Growth and Marketing and Legal, to drive KPIs for respective product(s)
- Engage with Growth and Marketing team to design and implement effective growth campaigns
- Build, engage, and improve collaboration with channel partners and other external stakeholders
- Review regulatory guidelines related to the respective product along with compliance, risk, legal and adapt the product to the regulatory requirements
- Client- Jackson National Life Insurance
Senior Process Associate
Tata Consultancy Services
04.2018 - 11.2018
- Client- Cargill
Transaction Risk Investigator (TRMS)
Amazon India Pvt Ltd
02.2017 - 01.2018
- Work closely and collaboratively with the Consultant / Senior consultant to assist them in preparing in-depth study reports comprising market / opportunity assessment, competitor intelligence, best practices related to market/business, competition benchmarking, customer assessment, trend analysis, market forecasting, etc
- And assist them in conducting feasibility searches while preparing study proposals
- End to end involvement in terms of execution of primary research strategy, and efficient planning and reporting (interview planning, tracking, drafting discussion guide; comprehensive and relevant contact list preparation; conducting in-depth interview with key respondents); ensure complete ownership of primary research as per defined timelines
- Ownership of conducting interpretation-based secondary research in paid and public sources, Exhibiting sound knowledge of effectively using paid and public business, technical, and patent databases (Factiva, Questel Orbit, Chemical Weekly, import-export databases, analyst reports, credit reports, reports by investment bank and consulting cos, FAOSTAT, USGS, EIA, etc.)
- Ability to prepare slides independently as per the defined scope of work, with the guidance of senior team members prepare executive summary
- Ensure efficient quality control mechanism at self / peer / junior level to ensure logical conclusions / deduction data integrity, adequate triangulation of data / information, reasonable quality of sources, etc
- Active participation during proposal preparation with feasibility assessment, preparation of background / domain slides, mapping of relevant experts, sample output slide preparation, etc
- Consistent adherences to quality standards in search methodology design, project execution and deliverable preparation
- Actively participate in formal and in-formal knowledge sharing sessions
- Manage, control, and mitigate risks across projects by analyzing and identifying trigger events, establishing contingency plans, and executing action plan
- Participate in team level operational and brainstorming activities
- In-depth qualitative and quantitative analysis by connecting various pieces of information, identifying patterns and forming logical structure to present a compelling story
- Understand business implications of technology product innovations and keep pace with technology developments, global R&D focus areas and emerging business models
- Perform technology and market research on client projects on cutting-edge topics including the next generation of Agro, Digital Healthcare, Retail and Cleantech areas for the world's largest and innovation-driven companies
- Evaluate new technology and market opportunities to support the client's innovation strategies through in-depth market sizing and competitive intelligence
- Report building: Synthesize large volumes of data and present meaningful conclusions and insights in the form of market and technology reports
- Cross-collaboration: Work with internal stakeholders including research team leads, products ales departments and upper management to work on diverse and interesting organization-wide tasks
- Work closely with the research analysts, research leads to develop the strategy and plan for the product roadmap
- Partner with product management and other internal stakeholders to raise awareness of the team s offerings, sales, and marketing enablement, and highlight how Risk management can help in addressing client needs
- Serve as a client-facing risk associate for the business; assist in the creation of market-facing material like case studies and help the leadership in driving risk mitigation plans
- Translate client needs and the evolving life sciences industry trends into impactful and actionable solutions and product updates for better customer engagement
- Drive operational effectiveness with templates, training, and SOPs to deliver solutions more efficiently
- Manage the Transaction Risk set of solutions: from planning to publication
- This role is responsible for end-to-end
- Solution delivery, including ideation, scoping, proposal development, driving execution, timelines, providing status updates to relevant stakeholders and ensuring delivery of work is on time and to industry standards/client requirements
- Keep up to date with new market research tools/ methodologies to bring efficiencies to the research process
- Responsible for the design, insights, service, and quality control of all studies
- Work with risk mitigation teams to design the appropriate research methodology, data collection tools, analysis methods, etc
- To ensure meaningful research findings
- Liaison with the various internal stakeholders in understanding the overall business goal and translate it into appropriate research design and partner with them in achieving the organizations' goals
- Responsible for end-to-end delivery of research projects including Ad hoc and Tracking studies, studies specific to transactions involving daily, weekly, and monthly
- Conduct requirement discussion with product owners, quality analysts, scrum masters and product managers
- Make them understand about the pain points of the customers and the risks involved in the daily transactions
- Attend the daily stand-ups
- Work with risk mitigation teams to design the appropriate research methodology, data collection tools, analysis methods, etc
- To ensure meaningful research findings
- Worked as a catalogue investigator, find the risks involved in the product listing either on the amazon website and other media channels
- Submit the report findings to the Research Lead
Technical Support Representative (TSR), Infrastructure Team L1
IBM India Pvt Ltd
06.2015 - 02.2017
- Understands and meets stated needs & requirements of the stakeholders and internal teams wrt deliverables and produces work output under supervisory guidance to troubleshoot Systems, server Administration issues with team
- Monitoring, logging of incidents, assessing impact, understanding escalation matrix to divert issues to concerned stakeholders pre-emptively
- Sound domain knowledge to improve work output for applications of command centre and understanding Virtual systems requirements
- Working with the product owners, closing monitoring, and understanding the pain points of the customers using the IBM Notes product
- Involving the scrum master and product owners in the discussions to understand the product in a better way
- Sending the report of the customer data including the issues and concerns of using the product to the internal stakeholders
- Troubleshooting and creative problem-solving skills for Build, Patching, Monitoring and Administration of Heterogeneous Servers
- High learnability and adaption for staying up to date with market trends, technological upgrades to direct team into adopting best practices
- Takes initiative to develop own technical / behavioural skills required to develop configuration manuals ensuring following stipulated SLAs; demonstrates learning and team player attitude
- Exercises judgement to Think on the feet for completion of deliverables, sensing pre-empt escalation
- Displays excellent verbal and written communication skills required to interact with stakeholders, onshore counterparts, supervisors, team members to ensure escalations are notified timely and communication mailer regarding incidents or an upcoming shut down for maintenance activity are promptly escalated
- Ensures that systems monitoring requests are properly understood and attended to for preparing for maintenance cycle
- Contributes new ideas and different perspectives
- Collaborates with team to enable a positive health of Systems and server infrastructure for IBM Notes Product
- Follows Communication protocols for informing clients on incidents or resolution and contributes towards viewing and preparing configuration requirements of systems
Team Lead Quality Assurance, Corporate Quality and Business Transformation
Tech Mahindra
Hyderabad
- Experienced in defining and deployment of Quality processes for Managed services
- Responsible for ensuring that respective offerings process, guidelines, checklists, and templates are defined and maintained in QMS
- Facilitate managed services project teams on process setup and metrics for their projects
- Responsible for monitoring program delivery performance, SLA governance, Account Quality initiatives operational parameters for managed services
- Proactively identifies potential issues and drives resolution to avoid customer impact and facilitates continual improvement
- Facilitate highly visible and complex service improvement projects and provides metrics and reporting to all relevant stakeholders
- Review customer feedback and take corrective actions to improve customer satisfaction
- Handling customer escalations and strives to proactively prevent escalations in future
- Conduct Gap analysis, define, establish, implement, and close process gaps
- Skilled in identification of Quality Process Performance Objectives and Sub Process metrics and predictive modelling using Statistical Techniques
- Conduct various audits like Internal Audit, Release Audit, Configuration Audit and Review of Project specific artifacts on a periodic basis
- Identify process and business risk and propose the solution to mitigate them
- Be a partner to the delivery teams in monitoring the progress of the project to identify/prevent risks, by using analytical techniques
- Develop / strengthen checks and balances to help meet and exceed contractual commitments to customers
- Develop / strengthen customer satisfaction improvement programs in the managed services organization
- Conduct Root Cause Analysis along with preventive/corrective actions, as needed
- Facilitation of cross functional task force teams for process improvements like demand and capacity analysis, Shift Left, Automation etc
- Integrate and harmonize the engagement/client processes with SDC processes for a business unit to help the project and engagement team in their project planning and execution work to meet business expectations
- Train the Project Delivery teams on various Quality requirements like Metrics, Processes, Risk Governance
- Identify and Execute Six Sigma, Lean based improvement initiatives across managed services scope of work
- Establish Dashboards and metrics reports at organization level to review with various stakeholders to define the course of the project
- Worked extensively with product managers, senior product managers, project managers and guide them about the risks, mitigation plans to ensure that the product KPIs are met
- Implemented the Kaizens across the three projects - Getinge India Pvt Ltd, Jackson National Life Insurance and GSK India Pharmaceuticals Limited
- Worked extensively with the seven QC Tools such as Pareto chart, Check sheets, Cause-and - Effect diagram, Histogram Analysis, Scatter Diagram, Control Charts, Quality Graphs
- Implemented these tools in the project to improve the quality standards of the product
Education
Bachelor of Technology - Electronics and Communication Engineering
Gateway Institute of Engineering and Technology
Sonipat, Haryana01.2014
Class 12th -
Army Public School (Delhi Cantonment)
Delhi Cantonment01.2010
Class 10th -
Army Public School (Delhi Cantonment)
Delhi Cantonment01.2008
Certification
- Certified Scrum Master (CSM), Scrum Alliance, 001414577, 1649809, 09/11/22, 09/11/24, https://bcert.me/sdiqzbxax
- Certified Scrum Product Owner (CSPO), Scrum Alliance, 001414577, 1699846, 12/04/22, 12/04/24, https://bcert.me/sdhnfctcv
- Certified SAFe 5 Product Owner/ Product Manager, Scaled Agile(SAFe), 34862225-4291, 12/18/22, 12/31/23
Disclaimer
The information stated above is true to the best of my knowledge., 03/05/23, N Chidanand Reddy
Timeline
Senior Associate -Technical
Tech Mahindra Pvt Ltd
08.2020 - 02.2022
Senior Process Associate
Tata Consultancy Services
04.2018 - 11.2018
Transaction Risk Investigator (TRMS)
Amazon India Pvt Ltd
02.2017 - 01.2018
Technical Support Representative (TSR), Infrastructure Team L1
IBM India Pvt Ltd
06.2015 - 02.2017
Team Lead Quality Assurance, Corporate Quality and Business Transformation
Tech Mahindra
- Certified Scrum Master (CSM), Scrum Alliance, 001414577, 1649809, 09/11/22, 09/11/24, https://bcert.me/sdiqzbxax
- Certified Scrum Product Owner (CSPO), Scrum Alliance, 001414577, 1699846, 12/04/22, 12/04/24, https://bcert.me/sdhnfctcv
- Certified SAFe 5 Product Owner/ Product Manager, Scaled Agile(SAFe), 34862225-4291, 12/18/22, 12/31/23
Bachelor of Technology - Electronics and Communication Engineering
Gateway Institute of Engineering and Technology
Class 12th -
Army Public School (Delhi Cantonment)
Class 10th -
Army Public School (Delhi Cantonment)