Summary
Overview
Work History
Education
Skills
Mother
Language
Hobby
Personal Information
Timeline
Generic
N Ginbiakthang

N Ginbiakthang

New Delhi

Summary

Resourceful Travel Agent and Customer Service Representative passionate about customer's satisfaction with experience in managing travel plans and organizing tasks effectively while handling customers complaints and escalations. Committed to the job in hand and finding everyway possible as to not leave the customer upset

Overview

7
7
years of professional experience

Work History

Sr Travel Consultant

Fareportal India
02.2024 - Current
  • Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
  • Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
  • Handled sensitive personal data with discretion.
  • Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during booking process.
  • Delivered exceptional service through prompt responses to customer inquiries via phone.
  • Used company and vendor marketing resources to educate customers and close sales.

Travel Sales Consultant

Intero Solutions
07.2023 - 11.2023
  • Managed multiple bookings simultaneously for timely completion and accurate invoicing.
  • Boosted customer satisfaction by providing tailored travel recommendations and personalized services.
  • Resolved client issues quickly, ensuring their satisfaction with our services and solutions provided.
  • Secured competitive pricing for clients by skillfully negotiating deals with suppliers and vendors on their behalf.

Sr Travel Sales Executive

Dyninno India
08.2022 - 07.2023
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

Travel Claims and Escalation

Interglobe Solutions
05.2018 - 08.2022
  • Delivered prompt resolutions to escalated inquiries by gathering necessary information from customers and internal resources.
  • Exceeded performance metrics consistently by effectively managing time and prioritizing tasks according to urgency.
  • Demonstrated adaptability in handling diverse range of cases, applying critical thinking skills to determine appropriate course of action.
  • Upheld company reputation by providing exceptional service during difficult interactions, turning negative experiences into positive outcomes.
  • Developed expertise in specific product lines or services, becoming a go-to resource for colleagues seeking guidance on challenging cases.
  • Reduced customer complaints by efficiently managing and resolving escalated issues.
  • Served as a liaison between customers and other departments, facilitating resolution of complex issues involving multiple parties.
  • Maintained detailed records of all escalation cases, ensuring accurate reporting and data analysis for management review.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.

Customer Service Ecom

Concentrix India
04.2017 - 04.2018
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Delivered personalized recommendations based on individual customer needs, driving sales growth.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
  • Enhanced customer experiences by providing timely and accurate information on products and services.

Education

BA English (H) -

Delhi University

Higher Secondary - undefined

National Institute of Open Learning

High School -

Board of Secondary Education, Manipur
Manipur

Skills

Passionate to maintain customer satisfaction and contribute to company success

Working hard to maintain quality, speed and productivity

Mother

Niangthang

Language

English

Hobby

Riding, Music

Personal Information

  • Father's Name: N Langkhanneng
  • Date of Birth: 08/05/94
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Timeline

Sr Travel Consultant

Fareportal India
02.2024 - Current

Travel Sales Consultant

Intero Solutions
07.2023 - 11.2023

Sr Travel Sales Executive

Dyninno India
08.2022 - 07.2023

Travel Claims and Escalation

Interglobe Solutions
05.2018 - 08.2022

Customer Service Ecom

Concentrix India
04.2017 - 04.2018

BA English (H) -

Delhi University

Higher Secondary - undefined

National Institute of Open Learning

High School -

Board of Secondary Education, Manipur

Similar Profiles

CREATE PROFILE
N Ginbiakthang