N Hemnath

• Selling of canines, felines, psittacines, etc.
• Assisting clients with pet accessories and pet food supplies.
• Supporting clients in maintaining their pets with the help of professional groomers.
• Helping clients with adoption requests.

DOJ 30/09/2024 - DOE 04/10/2024

• Assisted system users contacting the ICON Help Desk from around the globe, providing technical and instructional support for the use of ICON systems on a 24/7 basis.
• Supported the management of the clinical supplies, protocol stakeholders and performed a range of critical functions for drug depots and investigator sites functioning across 71 countries.
• Provided new and existing customers with the best possible service in relation to inquiries, suggestions and requests and provided assistance to internal and external clients through receipt of email and telephone inquiries.
• Resolved customer concerns appropriately and efficiency.
• Supported adaptive trials and mid – study modifications.
• Maintained comprehensive inventory management and utilities available to sponsors / clinical supply managers.

• Perform quick, visual reviews of print book files based on specifications and training.
• Perform repetitive tasks that will require the individual to make judgment-based decisions based on guidelines provided in the standard operating procedures (SOPs).
• Compare each task against specifications outlined in SOPs.
• Within general workflow guidelines, work autonomously to meet targets and timelines.
• Perform tasks using fair judgment in understanding instructions provided by the Subject Matter Experts, managers, or SOPs.
• Effectively communicate questions to Quality Assurance Specialists, and Quality Assurance Leads.
• Record data based on daily work using Excel, and willing to work on weekends.

• As an AR checking the all feasible access which given by client for web portal and software.
• Collecting the outstanding debts and unresolved payment issues, monitoring overdue account.
• Initiate telephone calls to insurance for requesting status of claims for the outstanding balance on patient.
• Processing transaction, solving complex problems and resolving issues related to insurance claims.
• Implement and maintain the practice revenue cycle standard operating procedures and metrics.

DOJ 24/06/2019 - DOE 25/06/2019

• Was a customer service associate for project McAfee antivirus where I had to solve customer queries via call and email such as installation steps and payment queries.
• The process also involves retention of customers by explaining and providing them with the product based on their needs.

DOJ 02/07/2018 - DOE 06/07/2018