N Indhumathy
Dharmapuri,Puducherry
Summary
Charismatic professional with knack for delivering exceptional customer service and fostering positive guest experiences. Possesses strong communication and problem-solving skills, making connections with guests while resolving issues promptly. Dedicated to enhancing guest satisfaction and contributing to welcoming and hospitable environment.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Guest Relations & Guest Service Associate (GSA)
Holiday Inn
Cochin
2023.01 - 2024.12
- Welcomed guests upon entry to the hotel, assisted with check in and check out.
- Answered phones, booked reservations, respond to emails and electronic reservations.
- Kept records of occupied rooms and guests’ accounts.
- Prepared check out receipts and collected payments from departing guests.
- Issued room keys to guests and made certain that keys issued are correct.
- Introduced amenities and services to guests for their information and guidance.
- Collected payment from guests during checking out and made sure they leave the premises safely.
- Advised guests of current offers and promotions to upsell services.
- Streamlined front desk operations, improved efficiency.
- Checked guests in and out and processed payments according to booking notes.
- Recorded guest account activity to produce accurate bills upon departure.
Industrial Exposure Training
Holiday Inn
Cochin
2022.01 - 2022.07
- During this training I was given an exposure to the complete spectrum of task carried out in every department.
- Updating the registration cards through the system.
- Attending the telephone and fulfilling the guest inquiry.
- Assisted visitors and guests registered in the hotel.
- Encoded and organized pertinent information and data into the computer.
- Recorded the expenditure of the guests and added it to the guests’ bill of payment.
- Guaranteed guests of a full hospitable service that would entice them to visit the hotel again.
- Work at different departments of the hotel such as the front office, housekeeping, food & beverage service and kitchen.
- Fulfilling tasks assigned by a supervisor Performing clerical duties.
- Managed and resolved customer service issues accordingly.
Outdoor Catering
Raj Nivas
Puducherry
2022.01 - 2022.03
Education
SSLC -
Seventh-Day Adventist Hr.Sec.School
Puducherry, Union Territory of Puducherry 2017.05 - 2018.03
HSC -
Immaculate Heart Mary Hr.Sec.School
Pondicherry 2018.05 - 2019.03
B.Sc - Hotel Management & Catering Science
Aditiya's Institute Hotel Management
Puducherry, Union Territory of Puducherry 2019.06 - 2022.05
Skills
- Opera PMS
- Front Office Operation
- MS Word & Excel
- Typing
- Time management skills
- Communication skills
- Interpersonal skills
- Flexibility
SUMMARY OF QUALIFICATIONS
- Familiar with educating customers on the benefits of
products and services. - Superior attention to detail, focused on maintaining
smooth operations. - Flexible work schedule and reliable transportation.
Languages
English
Native
Tamil
Native
Malayalam
Advanced
Hindi
Beginner
Affiliations
- Henna Artist
- Baking
- Singing
- Makeup Artist
Timeline
Guest Relations & Guest Service Associate (GSA)
Holiday Inn
2023.01 - 2024.12
Outdoor Catering
Raj Nivas
2022.01 - 2022.03
Industrial Exposure Training
Holiday Inn
2022.01 - 2022.07
B.Sc - Hotel Management & Catering Science
Aditiya's Institute Hotel Management
2019.06 - 2022.05
HSC -
Immaculate Heart Mary Hr.Sec.School
2018.05 - 2019.03
SSLC -
Seventh-Day Adventist Hr.Sec.School
2017.05 - 2018.03