N JIJESH
Thrissur
Summary
A self-motivated Professional having 16 ++ years of hospital experience combined with Hospital management PG (MHA). Recognized for ability to work with very diverse clients and staff. Outstanding skills in assessing what is needed, recommending sensible solutions, and effectively motivating staff to implement them in a spirit of collaboration. Responsible for the day-to-day operation of a hospital, coordinate the actions of all departments & ensure they function as one, Organize, control& coordinate medical & health service.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
Work History
Operations Manager & HR
Cimar The Women's Hospital
Thrissur
02.2024 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Responsible for Unit Operations.
- Prepare the performance report Weekly and monthly to update to management.
Center Head & VP Operations
Trinity Eye Hospital
Thrissur
05.2022 - 01.2024
- Responsible as VP Operations for Centers in Kerala with additional responsibility as Center Head for Thrissur Center
- Mentored new staff members on customer service policies, procedures, and regulations.
- Developed and executed marketing plans to increase customer base and improve brand visibility.
- Prepared reports on daily operations including sales figures, costs incurred, revenue generated.
General Manager Operations
Kinder Multispeciality Hospital
Kochi
01.2021 - 05.2022
- Responsible to drive overall Hospital operation and drive service to sales
- Covid Testing Operation was managed and was responsible on behalf of Kinder Hospitals during the year 2021 at CIAL ,Kochi.
Senior Manager Operations
Kinder Women’s Hospital and Fertility centre
01.2019 - 01.2021
- Responsible for operation and marketing of Hospital
Senior Manager Operations
ARMC IVF fertility centre & ARMC Aegis Hospital
02.2015 - 07.2018
- Responsible for Calicut operations and was a part of starting operations of ARMC Aegis Hospital (A boutique Hospital for Mother and child), perinthalmanna
Manger Operations
Vasan Eye Care Hospital
07.2008 - 01.2015
- Responsible for center revenue maximization and monitor cost and MIS reporting
Management Trainee
PVA Ayurvedic Hospital
Kannur
03.2008 - 06.2008
- Responsible for daily operations and new project.
Education
M.H.A (Masters of Hospital Administration) -
Amrita VishwaVidyapeetham University
Bachelor of Science - Mathematics
St. Thomas College Thrissur,Calicut University
PLUS TWO,CBSE -
Sainik School Imphal
S.S.L.C., CBSE -
Sainik School Imphal
Skills
- Good Team Player and work independently
- Willingness to work hard and desire to learn
- Service oriented and customer focused
- Positive, Pro-active, Flexible and adaptable
- Good Communication (written & verbal) and Interpersonal Skills
- Initiative and Patience
- Proficient in MS office
- Ability to Plan & organize ones work schedule effectively
- Experience in healthcare industry with Masters of Hospital Administration
- Strategic Planning and Execution
- Employee Development
- Data Analysis
Timeline
Operations Manager & HR
Cimar The Women's Hospital
02.2024 - Current
Center Head & VP Operations
Trinity Eye Hospital
05.2022 - 01.2024
General Manager Operations
Kinder Multispeciality Hospital
01.2021 - 05.2022
Senior Manager Operations
Kinder Women’s Hospital and Fertility centre
01.2019 - 01.2021
Senior Manager Operations
ARMC IVF fertility centre & ARMC Aegis Hospital
02.2015 - 07.2018
Manger Operations
Vasan Eye Care Hospital
07.2008 - 01.2015
Management Trainee
PVA Ayurvedic Hospital
03.2008 - 06.2008
M.H.A (Masters of Hospital Administration) -
Amrita VishwaVidyapeetham University
Bachelor of Science - Mathematics
St. Thomas College Thrissur,Calicut University
PLUS TWO,CBSE -
Sainik School Imphal
S.S.L.C., CBSE -
Sainik School Imphal