N. Lakshmi

Director of Student Services – Key Responsibilities

• Strategic Planning and Leadership: Defined and executed student services strategies aligned with organizational goals for domestic and international admissions.
  Led and mentored a team of counselors and support staff to deliver high-quality services to students.
  Developed policies and frameworks to ensure consistent, ethical, and professional service delivery.
  
• Student Counseling and Support: Oversaw personalized counseling for students on university selection, course preferences, and career aspirations.
• Extensive design education experience includes Visual Communication, Fashion Technology, and Architecture programs (Indian and international curricula), along with a sound record of counseling and mentoring creative students.
• Coordinated support services for standardized tests like SAT, IELTS, GRE, and GMAT.
  Supervised application processes, including essays, recommendation letters, and interview preparations.
  
• Operational Management: Streamlined admission processes, document verification, and visa application workflows.
  Implemented CRM tools to track student progress and enhance communication efficiency.
  Collaborated with universities and colleges to ensure seamless admissions.
  
• Student Engagement: Organized workshops and seminars on education trends, career guidance, and admission processes.
  Conducted pre-departure orientation programs for students studying abroad.
  Established alumni networks to mentor and guide prospective students.
  
• Regulatory Compliance: Maintained up-to-date knowledge of admission policies, visa regulations, and immigration laws.
  Ensured all student documentation complied with legal and university standards.
  
• Marketing and Branding: Partnered with the marketing team to design and implement promotional campaigns.
  Showcased student success stories to build trust and credibility with clients.
  Represented the organization in educational fairs and events.
  
• Metrics and Reporting : Monitored and analyzed metrics such as admission success rates and student satisfaction scores.
  Generated regular performance reports and identified areas for process improvements.
  

• Established and enforced policies and objectives governing learning activities.
• Implemented data-driven decision-making processes to optimize recruitment and yield strategies, contributing to improved enrollment outcomes.
• Conducted thorough reviews of applicant files, making informed decisions on admission offers while maintaining institutional standards and goals.
• Managed admissions department employees and office functions.
• Overseen a team of 10 counselors and tele callers.
• I counseled prospective students on their careers and was responsible for their enrollment.

• Responsible for Marketing & Counseling of all the Products of the Business School and also responsible for assisting the Corporate Relations Group
• Responsible for Online Database Marketing thru the Corporate Website and other third-party websites
• 100% achievement of the targets set for the current year
• Managing a team of 5 people
• Responsible for the UK Process and also for the registration of students for Edexcel Certification
• Also trained on the products for Edexcel by Edexcel India
• Possess sound counselling and closing skills
• Senior and key member of the Marketing Team, directly reporting to the GM-Marketing

• Responsible for Marketing & Counseling of all the Products of the Business School and also responsible for assisting the Corporate Relations Group
• Experienced in counseling students across various design programs—Visual Communication, Fashion Technology, and Architecture—using both Indian and international curricula.
• Responsible for Online Database Marketing & Chatting thru the Corporate Website
• 100% achievement of the targets set for each year 2005 -2009
• Managing a team of 5 people
• Also responsible for guiding and mentoring Counselors from upcountry offices of WLCI for achievement of their Targets
• Responsible for the UK Process and also for the registration of students for pursuing their final year in UK.
• Also trained on the products for UK Twining Program for counseling the students regarding the same
• Possess strong counseling and closing skills
• Senior and key member of the Marketing Team, directly reporting to the RM-Marketing
• Traveled to UK along with the Students for the student Exchange Program in 2008
• Responsible for all administrative functions

• Responsible for revenues and profits of two branches
• Developed Marketing Plans, devised strategies for generation of business
• Responsible for Day to Day Operations
• Managed a team of 4 people
• Consistently achieved the targets