N. Parvathi

Senior Executive with expertise in sales, operations, and personnel management. Proven track record of quickly adapting to various roles and delivering impactful results. Committed to enhancing operational efficiency and driving employee engagement to achieve market leadership.

Date of Birth: 06/25/79

• Awarded the LeasePlan Service Excellence Award for Customer Service in the year 2011.
• Implementation of fleet management software (Car Pro) & Training of personnel in usage of across India.
• Chosen for the Customer Relationship Management Program conducted by the Lease Plan Corporation, Netherlands.
• Developed content for intranet and internet for rental division of Lease Plan.
• Part of strategic projects of the company on customer orientation and Customer focus.
• Chosen as one of the seven Ambassadors for the LeasePlan Identity Program conducted by the LeasePlan Corporation, Netherlands, to train all the employees of the Organisation.

• Assistant Manager – Performance Services APEC Region, Abc XYZ, 07/01/23 to Present, Contractual, Work From Home, Managing Commercial Recognition Tools – Global Goal Tool
• AVP – Revenue Performance Services, Praxis Services, 07/01/22 to 06/30/23, Consultant Role, Enhancing Performance of existing top clients like IHCL and Chalet Hotels, Onboarded new business divisions from IHCL Ama Trails, Taj Safaris, Driven efficiencies in the process for better customer satisfaction
• Deputy Manager Sales – Sales Operations, ITC Hotels, 03/01/19 to 09/30/24, Supporting Sales Leadership with Annual Sales Plan, Commercial Strategies, Performance data for reviews to identify opportunities in various segments, Map performance of long-term strategic goals, Budgeting, Forecasting, Target Setting, Goal Mapping, Implementing and disseminating new and changed processes and procedures of all central functional departments (finance, IT, Marketing) to the Sales Team., Thorough working knowledge of Sales Software’s: Oracle CRM, Starwiz, Opera PMS and S&C, One Source, Analysing and presenting Market Insight reports like STR (19-22), SKIFT etc., Central Point of Contact for all sales colleagues and streamlined business processes to maximize efficiency and effectiveness within the Sales department at hotels, Administrative responsibilities towards coordination during Pricing, Customer Events.
• Asst. Manager Sales – Regional Sales Office Mumbai, ITC Hotels, 05/01/17 to 03/31/19, Reactive Role to support a team of 2 Account Managers handling Intermediaries (Travel Trade & Wedding Planners) across Mumbai market., Maintaining Customer Database, Conference Calendar and Business Denials for Daily, Weekly and Monthly Reporting., Generating & Converting MICE & Wedding Leads through telecalls.
• Consultant - HR Operations, Tata ClassEdge, 10/01/15 to 04/30/16, Managing the Recruitment, Staffing and all aspects of HR for the entire lifecycle of Edge Co-ordinators Pan India covering 50+ cities., Recruitment with minimum lead time, Reference Checks, Performance management, Engagement, R&R, Salaries & Reimbursement and Exit Interviews., Cost Management by keeping the total cost of recruitment and staffing within the budgets., Analysing attrition on various parameters, developing and implementing a strategy for reducing the same.
• Freelance Consultant, Keddy Cars Pvt. Ltd., 11/01/13 to 06/30/15, Set up the Operations, Customer Service (IVR, Contact Centre) Sales networks of Car Rentals in Gurgaon., Developing the product (Long term Rentals & Short-term Rentals), Revenue Model., Marketing Activities like purchasing and building a website, brochures, Flyers, and Ads in Google and Facebook.
• Programme Operations Head, 9.9 School of Communication (Part of 9.9 Mediaworx Pvt. Ltd.), 05/01/13 to 10/31/13, Working closely with the Academic Dean of the School for effective implementation of the Programmes., Overall responsibility of Administration (Admissions, Fee Management, Schedules, Calendars, Student Grades, Convocation, Interviews, Faculty Schedules), Supervising Online & Offline marketing activities for Lead Generation and conversions.
• Manager – Account Direct, Lease Plan India & Fleet Management (I) Pvt. Ltd., 08/01/06 to 01/31/08, Conceptualised and set up the Direct Account function as a separate vertical within the Sales team to handle queries and escalations of the Decision Makers and Coordinators of Corporate Clients., Maximising revenue by identifying and converting Sales in HNI Customers., Spearheaded the COM (Complete Outsource Model) for Car Rental Operations across India for consistent customer service delivery and Cost Optimisation., Managed PAN India Channel Partners, creating Service Level Agreements, monitoring and Invoicing., Setting up and management of the Online Web Portal and Feedback Management for the Rental Division., MIS Reporting to the Management on all parameters of the Business., Conceptualised and implemented the setting up of 24
• 7 Contact Centre for Rental Customers for complete Backend Sales Support, Client Servicing., Core team member in setting up CRM (CarPro) for the rental division., Managed a team of 7 Associates for activities from Sales Lead Generation to Feedback Management., Heading the Operations & Client Servicing of the Delhi Branch of the Car Rental SBU., Responsible for the revenue and cost and for maintaining the profitability of the Unit., Team handling in all the above roles.
• Supervisor, Avis Car Rentals, Oberoi Contact Centre (East India Hotels), 01/01/05 to 08/31/06, Designing and implementing central reservations for corporate clients and handling International Reservations for Avis as a Team Lead of 5 Associates., Responsible for recruiting, training and managing the team to create a 24
• 7 backend Client Servicing team., Data Management, MIS and Reporting.
• Reservation Associate, Oberoi Hotels Contact Centre (East India Hotels Limited), 05/01/03 to 12/31/04, Handling voice & web-based reservations for Oberoi and Trident Hotels., Maintaining the quality of new team members of the Contact Centre as a Senior Reservation Associate.