N Prathibha Devi

• Facilitate on-boarding and training sessions for our global customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact.
• Document and track trainings, attendees, notes and follow-ups for assigned customer base in Salesforce CRM.
• Develop content for trainings for both customers and internal stakeholders (and employees, occasionally). This includes working with the Learning & Development team to conduct needs assessments, meeting with internal stakeholders to understand product enhancements, and developing strategic methods to facilitate training.
• Drive customer engagement beyond on-boarding & fundamental trainings towards the highest degree of proficiency through our ZoomInfo Certification program.
• Customize each training based on audience/buyer personas and company profiles while leveraging their business challenges to formulate success strategies.
• Work cross-functionally with the Account Managers & Customer Success Managers to schedule trainings and provide information that has a direct impact on customer health and retention.
• Determine and apply assessment instruments to measure learner progress. Prepare monthly and annual reports on training program effectiveness

• Achievements:
• Received Quaterly award for Q3 2023 for great performance.
• Received Top Learner Certification Award for 2023 and was recognised as ZI's top 10 learners on LinkedIn Learning.

• My Job Roles and Responsibilities as an Onboarding Specialist included explaining to clients on how well the Freshworks Suit of products will benefit and suit their business requirements .
• Provided training and onboarding sessions for customers.
• Sessions were taken to new and existing customers according to their needs and requirements.
• I helped customers set up their system according to their business needs by engaging via phone, web, email, chat and other channels as required and provide the best in class implementation/adoption services of the product.
• Demonstrated our products to customers on how efficiently their business can grow with the usage of our products.
• Worked closely with CSMs, Account Managers, support, and product teams to provide the best experience for the customer.
• Performed regular documentations and daily follow-ups to be sent in the ticketing system to customers.
• Created a tailor made custom experience for every customer based on their requirements and requests by understanding their pain points.
• Developed and implemented learning strategies and programs to customer's business profile.

Achievements:

• Received spot award for Q2 2023
• Received Emerging player award for Q3 2022

COWI is an engineering and architecture consultancy, co-creating sustainable and beautiful solutions that improve the quality of life for people and businesses.

• 3D modelling of Civil Structures
• Create, update and maintain Denmark & Norway projects
• Co-ordination and collaboration with direct clients and ensuring smooth operation of theprojects.

Marmag a company which provides innovative, economic, and eficient infrastructure and engineering solutions in India and across the globe.

• Designing of steel structures, PEB and concrete residential structures.
• Preparation of Bills of Quantities, Client handling and Project report generation.