N. SAITEJA GOUD
Hyderabad
Summary
Dynamic professional with a proven track record at [Previous Employer], excelling in claims management and accounts receivable. Adept in SQL database management and advanced Excel, I foster strong customer relationships and enhance team collaboration, driving efficiency and accuracy in financial record keeping.
Overview
5
5
years of professional experience
Work History
GENPACT
01.2023 - Current
- Maintain accurate financial records, including accounts receivable and payable, ensuring timely invoicing, payment posting
- Resolving customer billing disputes and discrepancies
- Interacting with clients to gather information & respond to queries
- Processing incoming payments and applying them to the appropriate customer accounts
- Conduct credit evaluations of new and existing customers to assess creditworthiness and establish appropriate credit limits
- To work on the claims based on the rejections and billing to alterative plans for payment acceptance & perform claim adjustments
- Monitoring and reporting on aged receivables & prioritize their closures
- Publish weekly & monthly ageing reports
- Managed & Processed FER Claim report
- With Medicare, Coved process & their departments
- Claim Auditing & provide improvement / feedback to team members
- Trained team members and new joiners on the process
Cognizant
01.2022 - 01.2023
- Processed and verified over 300 + invoices monthly, ensuring 98% accuracy in financial reporting
- Managed end-to-end processing of PO and Non-PO invoices in SAP and in TAULIA, ensuring compliance with financial policies and timely payment
- Collaborated with procurement and finance teams to resolve invoice issues, enhancing vendor relationships and payment timelines/due dates
- Developed and maintained reports on invoice processing metrics, providing insights that led to improved operational efficiency
- Managed intercompany wire transfers/ACH for regular and monthly settlements, ensuring timely and accurate processing
- Provided support on invoice processing inquiries through the service desk, achieving a 95% first contact resolution rate
- Handling inquiries related to invoice processing from internal teams and external vendors
- Resolving discrepancies and providing guidance on invoice submission procedures
- Served as the primary point of contact for the invoice help desk, addressing over 100 inquiries weekly regarding PO and Non-PO invoices within SAP, ensuring timely resolution and user satisfaction
- Providing timely and accurate responses to inquiries to buyer and suppliers
- Led the end-to-end vendor master data management process, including vendor creation, modification, and deactivation
- Setting up vendor accounts in the system as per vendor's requisitions for boyhood non-PO transactions
- Managed vendor data entry and updates in the ERP system, maintaining up-to-date and accurate vendor records
- Communicated with vendors to gather missing information, resolve discrepancies, and ensure completeness of vendor profiles
- Unblocking vendor codes to submit invoices in Trulia
- Ensuring data integrity and consistency across all vendor records
- Attending a meeting every Thursday with the core team to discuss pending requests and address new updates
- Auditing every vendor code at the end of the day for accurate results
- Providing Trulia access to suppliers in the Trulia portal to submit vendor invoices
- Provided training and guidance to new joiners
- Performed daily AP (Accounts Payable) stranger scanning to identify suspicious emails
- Creating employee codesign SAP for US and Canadian employee
Wiped LTD
01.2020 - 01.2022
- Attend Internal and External calibration and publish weekly reports to stake holder to reduce variance
- Responsible for publishing weekly and monthly Quality Performance pack to stake holders and Client
- Identifying Training needs for the team through daily deep diving performance reports published on process level
- Responsible for managing the performance of team of
- Responsible for publishing the results of Quiz on DPA
- Conducting coaching session for different quartile within teams and publishing daily performance trend
- Handles and resolves customer complaints; identifies and escalates priority cases
- Performance management : KPI based analysis.(ACPT/Repeat/Redirections)
- Agent RAG based call listening and coaching for performance uplifting
- Classroom training for Focus and newly hired agents
Education
M.B.A - Finance
Acanthi Pg. College
01.2021
Bacon - Computers
Siddhartha Degree College
01.2019
Intermediate -
Sri Gayatri Junior College
01.2015
SSC -
Brilliant grammar High School
01.2013
Skills
- Microsoft Office Suite
- Claims management
- C and C programming
- SQL database management
- Tally ERP software
- Accounts receivable management
- Invoice processing
- Financial record keeping
- Windows 10 proficiency
- Power BI analytics
- Advanced Excel skills
- Customer relationship management
- Team collaboration
- Data entry
Languages
- English
- Hindi
- Telugu
Disclaimer
I hereby declare that the information provided by me is true to my best knowledge.
Trainings And Achievements
- First Prize, Essay writing on 'Conservation of Rivers'
- Second Prize, School level on 'Telugu Pundit' speech
- Third Prize, Debate on investing on Space research
- R and R, Genpact for Resolution
- Project Completion, Floods effects on stock market
- Seminar Presentation, 'Swarth Bharat'
- Seminar Presentation, 'Advantages and disadvantages on Internet'
- Paper Presentation, 'Good leader as Narendra Modi' at Little Flower Degree College
Personal Information
- Father's Name: N. Neelakandan GOUD
- Date of Birth: 01/02/97
- Marital Status: Unmarried
Timeline
GENPACT
01.2023 - Current
Cognizant
01.2022 - 01.2023
Wiped LTD
01.2020 - 01.2022
M.B.A - Finance
Acanthi Pg. College
Bacon - Computers
Siddhartha Degree College
Intermediate -
Sri Gayatri Junior College
SSC -
Brilliant grammar High School