N. Sheik Dawood

CAREER ABRIDGEMENT

• Skilled and accomplished IT Professional with 14+ years of experience in Service Delivery Management, Customer engagement and Operations (Wintel servers and Mainframe Production Control).
• Experience in Operation Delivery lead role with consistent and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
• Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions, leading to customer satisfaction and build highly effective relationships within on-shore and off-shore leadership team.

ACHIEVEMENTS

• Took the initiative on repetitive alerts and raised problem incidents for Tier-3 and application teams, which helped to reduce almost 500+ incidents per month.
• Took the initiative and worked on the SIP on offline agents for Wintel servers, which saved nearly 1.5 hours daily. Where team can utilize in other tasks.
• Played a key role in implementing the GCC transformation project for AXA account.
• Onsite Exposure – Poland – DR site Setup implemented and provided training to POLISH team.
• Successfully involved and managed the team during live DR situation for a month.

Lean Six Sigma Green Belt

Date of Birth : 05-05-1984.

Passport Number : P8375302

Nationality : Indian

Current address : Door no: 208, Markondanahalli, Bengaluru - 560036.

Permanent Address : Door no: 32, Andal Street, Iyappa Nagar, Trichy - 620021. Tamil Nadu.