N SHOAIB AHMED
EXECUTIVE CUSTOMER SERVICE
Bengaluru
Summary
Dynamic team leader and adept customer service executive at IEnergizer, recognized for excellence in team leadership and customer relations. Expert in analyzing and resolving customer return issues for Flip Kart, ensuring compliance with company policies. Celebrated for raising the highest number of tickets during peak sales events and consistently meeting daily targets without deviation.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
OLA CUSTOMER AND RIDER SUPPORT
Radical Minds
BENGALURU
08.2022 - 11.2025
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Provided excellent customer service both in-person and over the phone, fostering a positive reputation with clients for the company.
EXECUTIVE CUSTOMER SERVICE
IEnergizer
BENGALURU
05.2024 - Current
- I work as an ROH agent for Flip Kart company at ienergizer . I receive customer returns and i check the return created by customer are genuine as per the company policy's i decide and provide the proper solution to the customer order. Listening to the customer calls with agents and then raise returns or cancel as per company policy.
- I had been awarded as the highest number of tickets raised during big billion days. Also i had awarded for completing my day to day target with any deviation
Education
B.COM - COMMERCE
Baldwin Methodologist of College
Bengaluru, India 04.2021 - 09.2023
Skills
Customer relations
Team player
Team leadership
Administrative skills
LISTING MUSIC
I LOVE LISTING TO MELODIES HINDI AND TAMIL SONG
Timeline
EXECUTIVE CUSTOMER SERVICE
IEnergizer
05.2024 - Current
OLA CUSTOMER AND RIDER SUPPORT
Radical Minds
08.2022 - 11.2025
B.COM - COMMERCE
Baldwin Methodologist of College
04.2021 - 09.2023
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