N. SWETHA
Summary
Highly dedicated and adaptable professional with a proven track record in quality assurance, content moderation, and process optimization. Recognized for analytical abilities, leadership, and efficiency in high-pressure environments. Seeking to contribute to organizational success by leveraging my skills in quality analysis and root cause analysis.
Overview
3
3
years of professional experience
Work History
RCA Specialist
Accenture Solutions Private Limited
09.2023 - Current
- Investigated and resolved process gaps through detailed root cause analysis
- Acted as the primary point of contact for process inquiries, ensuring seamless operations
- Delivered refresher sessions for new joiners, enhancing onboarding efficiency
- Earned the RNR Award for exceptional performance and achieving accuracy in critical tasks
Operator
Accenture Solutions Private Limited
09.2021 - Current
- Successfully performed content moderation tasks with precision and attention to detail, maintaining compliance with company standards
Quality Analyst (QA)
Accenture Solutions Private Limited
03.2023 - 09.2023
- Promoted for exceptional performance in quality monitoring and ensuring adherence to workflows
- Conducted calibration sessions to improve operator accuracy and reduce error rates
- Recognized for initiating and leading teach-back sessions to enhance workflow policy understanding
Education
B.Sc -
St. Ann’s Degree College for Women
01.2019
Intermediate (MEC) -
St. Ann’s Inter College for Girls
01.2016
SSC -
Sri Rama Krishna Vidya Niketan School
01.2014
Skills
- Quality Assurance & Process Optimization
- Root Cause Analysis (RCA)
- Workflow Policy Development
- Team Leadership & Training
- Proficiency in MS Office & Python Basics
Accomplishments
- Awarded as Outstanding Student during graduation.
- Certified Mentor from Indian Development Foundation for SLP program.
- Recognized as the Best Player in Sports (Kho-Kho).
- Earned RNR Award for superior performance in quality assurance and RCA.
- Successfully led teach-back sessions on workflow policies.
- Conducted operator calibration sessions, reducing error rates by a significant margin.
- Delivered refresher sessions for new hires, receiving kudos for exceptional contributions.
Timeline
RCA Specialist
Accenture Solutions Private Limited
09.2023 - Current
Quality Analyst (QA)
Accenture Solutions Private Limited
03.2023 - 09.2023
Operator
Accenture Solutions Private Limited
09.2021 - Current
B.Sc -
St. Ann’s Degree College for Women
Intermediate (MEC) -
St. Ann’s Inter College for Girls
SSC -
Sri Rama Krishna Vidya Niketan School