Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

N VASANTH

Technical Support advisor
Bangalore

Summary

- Working as a Technical Support Advisor at Concentrix for the Broadcom(VMware) process, assisting customers with troubleshooting and resolving technical challenges.

- Guided customers through detailed troubleshooting procedures, leveraging technical expertise to enhance product performance and user experience.

- Collaborated with internal teams to escalate and resolve critical concerns, maintaining high standards of service and customer satisfaction

Overview

1
1
year of professional experience
5
5
Languages

Work History

Technical Support Engineer

Concentrix Technologies Pvt Ltd
10.2024 - Current
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

Education

B.C.A - Computer Applications Development

The National Degree College
Bengaluru, India
04.2001 -

Pre- University - CEBA(computer,economics,business,accountancy)

Sheshadripuram Evening PU College
Bengaluru, India
04.2001 -

!0th -

Sri Sathya Sai Divya Jyothi Vidya Kendra
Chickamanglore
04.2001 -

Skills

Technical support

Software

C

C

Python

VBnet

Cloud (Aws)

Timeline

Technical Support Engineer

Concentrix Technologies Pvt Ltd
10.2024 - Current

B.C.A - Computer Applications Development

The National Degree College
04.2001 -

Pre- University - CEBA(computer,economics,business,accountancy)

Sheshadripuram Evening PU College
04.2001 -

!0th -

Sri Sathya Sai Divya Jyothi Vidya Kendra
04.2001 -

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N VASANTHTechnical Support advisor