N Venkatesan
Sivaganga ,Tamil Nadu
Summary
As a seasoned professional with 20 years of experience, I specialize in managing the full spectrum of Service Sales and After-Sales Operations, with a strong emphasis on delivering superior customer service. I have demonstrated expertise in crafting and executing sales and business development strategies, and possess hands-on experience in creating service-oriented business plans aimed at enhancing customer profitability. My extensive experience includes driving business growth by exploring new opportunities and leveraging competitive advantages for sustained success. I am adept at developing strategies to establish business networks, conducting business process analysis, and optimizing processes to control costs and maximize revenue. As a customer-centric professional, I excel in maintaining client relationships to meet quality product and service standards, addressing critical service issues effectively. I am also proficient in leading and managing teams, currently overseeing a group of 75 engineers and technicians.
Overview
19
19
years of professional experience
Work History
Zonal Service Manager -South India
Blueverse India Pvt Ltd
Hosur ,Tamil Nadu
04.2024 - Current
- Handling South India After Sales Operation (Karnataka, Kerala, Tamilnadu, AP&Telungana)
- Monitor customer satisfaction levels and gather feedback to make continuous improvements.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Trained new employees on the use of customer relationship management software systems.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Coordinated with sales and marketing teams to develop service offers and promotions.
- Traveling and meet the dealers whenever required and maintain good relation
- Ensure the payment collection and maintain the DSO as per norms
- Created and managed budgets for travel, training, and team-building activities.
BRANCH SERVICE MANAGER
Novateur Electrical & Digital Systems Pvt.Ltd.
Bhubaneshwar
04.2022 - 03.2024
- Company Overview: (Legrand Group)
- Managing after-sales service operations and driving profitability of the company through enhanced client satisfaction within region; leading a team of 25 consisting of Engineers and Technicians
- Establishing synergistic relationships with stakeholders & key clients; providing world class customer service to clients to ensure customer satisfaction & generate repeat business
- Planning manpower requirements, monitoring team's productivity & efficiency levels
- Assessing drops in productivity and instituting corrective actions; identifying & facilitating training requirements of staff and designing & executing training plans
- Monitoring field failures & product performance, providing regular feedback & maintaining service parameters like MTTR (Mean Time to Response) & reporting failures to the concerned team for effective countermeasures
- Managing service operations with focus on implementing policies & procedures as well as developing & streamlining the overall systems
- Formulating service policies and procedures to ensure best in class service support to the customers
- Ensuring continuous interaction with customers to ensure that areas of concern are addressed promptly for improved preset service levels
BRANCH SERVICE MANAGER
Novateur Electrical & Digital Systems Pvt. Ltd.
Kolkata
04.2018 - 03.2022
- Company Overview: (Legrand Group)
- Taking care of overall Branch Revenue objectives and service activities across West Bengal and Sikkim Region.
- Taking care of key projects, i.e., School Net and Bandhan Bank.
Branch Service Manager
Novateur Electrical & Digital Systems Pvt. Ltd.
Patna
04.2016 - 04.2018
- Company Overview: (Legrand Group)
- Taking care of overall Branch Revenue objectives and service activities across Bihar Region.
- Project handled Swan & TCS
Senior Engineer
Novateur Electrical & Digital Systems Pvt. Ltd.
Patna
10.2011 - 04.2016
- Company Overview: (Legrand Group)
- Taking care of BD management of allover Patna branch
- Taking care of Key project BSWAN-TCS Project
Service Engineer (Center Incharge)
Novateur Electrical & Digital Systems Pvt. Ltd.
Malda
10.2007 - 10.2011
- Company Overview: (Legrand Group)
- Taking care of Service Sales, After-sales service support within allocated region.
Service Engineer
Novateur Electrical & Digital Systems Pvt. Ltd.
Mumbai
10.2005 - 10.2007
- Company Overview: (Legrand Group)
- Project Installation - Pan India Support
Education
B.Tech - Electronics & Telecommunication Engineering
Karnataka University
MysoreDiploma - Electronics & Telecommunication Engineering
Karnataka University
ITI
Govt ITI, Electrical
MaduraiSkills
- Adaptability
- Leadership
- Communication Skills
- Revenue Generation
- Technical Support
- Effective time management
- Ability to Work Under Pressure
- Analytical ability
- Customer service
- Leadership skills
- After-sales support
- Inventory Management
Hobbies and Interests
Reading, Travel, Playing Chess
Languages
English, Hindi, Tamil
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Zonal Service Manager -South India
Blueverse India Pvt Ltd
04.2024 - Current
BRANCH SERVICE MANAGER
Novateur Electrical & Digital Systems Pvt.Ltd.
04.2022 - 03.2024
BRANCH SERVICE MANAGER
Novateur Electrical & Digital Systems Pvt. Ltd.
04.2018 - 03.2022
Branch Service Manager
Novateur Electrical & Digital Systems Pvt. Ltd.
04.2016 - 04.2018
Senior Engineer
Novateur Electrical & Digital Systems Pvt. Ltd.
10.2011 - 04.2016
Service Engineer (Center Incharge)
Novateur Electrical & Digital Systems Pvt. Ltd.
10.2007 - 10.2011
Service Engineer
Novateur Electrical & Digital Systems Pvt. Ltd.
10.2005 - 10.2007
B.Tech - Electronics & Telecommunication Engineering
Karnataka University
Diploma - Electronics & Telecommunication Engineering
Karnataka University
ITI
Govt ITI, Electrical
Similar Profiles
Daljeet Singh KatariaDaljeet Singh Kataria
Plant Head (General Manager) at BlueVerse India Private LimitedPlant Head (General Manager) at BlueVerse India Private Limited
Chethan RChethan R
Senior Associate at Zomato india pvt ltd & grofers india pvt ltdSenior Associate at Zomato india pvt ltd & grofers india pvt ltd
S Vivek RajuS Vivek Raju
Business Analyst at Oracle India Pvt Ltd Through Adecco India Pvt LtdBusiness Analyst at Oracle India Pvt Ltd Through Adecco India Pvt Ltd