Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Personal Information
Timeline
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N. Venkatesh

Hyderabad

Summary

Dynamic Team Leader at PINELABS PVT LTD with proven expertise in Automachine and EDC machine installation and client training. Recognized for exceptional customer service and team management, achieving top awards in performance. Proficient in software integration and problem-solving, consistently enhancing operational efficiency and client satisfaction.

Overview

17
17
years of professional experience

Work History

Team Leader

PINELABS PVT LTD
Hyderabad
11.2013 - 03.2025
  • Commissioning Installing the new Automachine and EDC machines in the client locations
  • Working as Project Team Leader.
    Handling BPCL retail Outlets including installation, service and Technical support with the team of 15 +Engineers.
    Co-ordination with BPCL SOE and BPCL Vendors for technical issues.
  • Provide Technical support to Customer over phone.
    Preparing Daily reports and share with Project Manager.
    Prepare Automation faulty Spare warranty forms and Dispatch faulty to Vendor for repairs.
    Maintain and manage the Inventory of Automation Spares.
  • Swipe machine part(Normal EDC, Multi Bank EMI, Brand EMI, etc.)
  • Installing the billing and server integration in EDC's Automachine site
  • Training the clients for operations of usage
  • Servicing the EDC Automachine in the client location
  • Periodical observation of the visiting sites at the client location.
  • Attending to the client requests related to the Sites or EDC machine's performance
  • Loading the software in new Automachine,EDC machines, and testing the site
  • Promoted as a TEAM LEADER in 2021
  • As a team leader handling a team of 25 engineers.
  • Assigning Calls and sharing daily plan to our Team
  • Speaking with Backend Team regarding escalated calls and sending mails
  • Installations, service calls, replacements, non-transactions, and DE installations.
  • Awarded winner Customer experience service excellence in Quarterly 3 in January 2021
  • Top 2 in GTA award in August 2021
  • Top 1 in GTA award in September 2021
  • Top 2 in GTA award In October 2021

Sr.Service Eng

Maha Electronics (P) ltd. (HP Auth.)
Hyderabad
10.2009 - 11.2013
  • Installing the new EDC machines in the client locations
  • Training the clients for its operation
  • Servicing of the EDC machines in the client location
  • Periodical observation of the EDC machines in the client location
  • Attending the client requests related to EDC machine performance
  • Loading the software in new EDC machines and testing the EDC machines of ICICI Bank
  • Installation, Break downs and De-Installation
  • Software up gradation
  • Activation of different Applications

Office Incharge

Bopkin International
Chennai
02.2008 - 03.2009
  • Sales and office maintaining

Education

BBA -

Tamil Nadu Open University
Discontinued
06.2011

Inter -

Board of Intermediate Edu
SKPD boys Higher secondary school
03.2007

SSLC -

State Board of Secondary Education, TN
SKPD boys Higher secondary school
03.2005

Skills

  • Windows 2000
  • Equipment installation
  • Software integration
  • Client training
  • Technical support
  • Windows XP
  • Windows 10
  • Salesforce
  • Workmate
  • Smartflo
  • Outlook
  • Microsoft Edge
  • PC Assembly
  • PC Installation
  • Device Driver Installation
  • EDC Machines Installation
  • EDC Machines Servicing
  • BPCL Automation
  • Team management
  • Customer service
  • Project coordination
  • Escalation management
  • Field service
  • Data analysis
  • Problem solving
  • Time management
  • Verbal and written communication
  • Work planning

Disclaimer

I hereby declare that the above-furnished information is true to the best of my knowledge.

Languages

  • English
  • Hindi
  • Tamil
  • Telugu

Personal Information

  • Age: 33
  • Father's Name: Mr. Laxmaiah
  • Date of Birth: 01/08/90
  • Nationality: INDIAN

Timeline

Team Leader

PINELABS PVT LTD
11.2013 - 03.2025

Sr.Service Eng

Maha Electronics (P) ltd. (HP Auth.)
10.2009 - 11.2013

Office Incharge

Bopkin International
02.2008 - 03.2009

BBA -

Tamil Nadu Open University

Inter -

Board of Intermediate Edu

SSLC -

State Board of Secondary Education, TN

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