Akhil Kaushik
Business Developer
New Delhi
Summary
Competent business development driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Business Development Executive
INDIAMART.COM
New Delhi
11.2021 - Current
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
Business Development Associate
BYJU's - The Learning APP
New Delhi
08.2021 - 11.2021
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Enhanced customer experience using all omnichannel offerings.
- Developed business pipeline using cold and warm techniques.
Technical Support Representative
Excitel
New Delhi
02.2021 - 08.2021
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Used ticketing systems to manage and process support actions and requests.
Customer Service Associate
Alliance Partners
Noida
11.2019 - 03.2020
- Entered customer interaction details in Software to track requests, document problems and record solutions offered.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Described and explained details about Mercedes Benz India options to inform customers and guide purchasing decisions.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
Education
Bachelor Of Business Administration - Business Administration And Management
DGIT
New Delhi 08.2017 - 12.2020
Health And Sanitary Inspector - Health Administration
NITC
New Delhi 08.2016 - 01.2017
12th - Commerce
CBSE Board
New Delhi 04.2016 - 03.2017
10th -
CBSE Board
New Delhi 04.2013 - 03.2014
Skills
Self-direction
Negotiation
Customer service
Service standard compliance
Key stakeholder relationship building
Inbound and outbound calling
Strategic sales knowledge
Training development aptitude
Stocking and replenishing
Timeline
Business Development Executive
INDIAMART.COM
11.2021 - Current
Business Development Associate
BYJU's - The Learning APP
08.2021 - 11.2021
Technical Support Representative
Excitel
02.2021 - 08.2021
Customer Service Associate
Alliance Partners
11.2019 - 03.2020
Bachelor Of Business Administration - Business Administration And Management
DGIT
08.2017 - 12.2020
Health And Sanitary Inspector - Health Administration
NITC
08.2016 - 01.2017
12th - Commerce
CBSE Board
04.2016 - 03.2017
10th -
CBSE Board
04.2013 - 03.2014