IDS
Nabajyoti Hazarika
Operation Manager
Guwahati
Summary
Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
3
3
Languages
21
21
years of professional experience
Work History
Operations Manager
Rajmahal Group of Hotels
02.2026 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Resident Manager
IORA THE RETREAT
10.2023 - 02.2026
- Oversees operation areas like Rooms, F&B, Spa, Recreation, Kids club.
- High Guest visibility- Greets, manages activities, and ensures satisfaction.
- Handle operational budgets, but not always full P&L.
- Planning the F&B Calendar.
- Training and motivating team members.
- Ensuring quality of product.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Conducted property move-ins, move-outs and walk-through inspections.
- Developed emergency response plans, maintaining preparedness for potential incidents or crises affecting residents or property infrastructure.
- Managed daily operations, ensuring smooth functioning of the residential complex.
Food & Beverage Manager
IORA THE RETREAT
10.2014 - 09.2023
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Managed bar and wait staff and directed hiring program.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Resolved customer complaints involving food or beverage quality and service.
F&B Asst. Manager
Red Fox Hotels, Lemon Tree Hotels
02.2013 - 11.2013
- Oversaw daily financial transactions, including cash handling procedures, revenue tracking, and budget analysis for continuous improvement efforts.
- Coordinated special events, working closely with clients to ensure their needs were met while maintaining budgetary constraints.
- Mentored junior team members, fostering professional growth opportunities through guidance and constructive feedback.
- Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Implemented cost control measures to effectively manage expenses without compromising quality or customer satisfaction levels.
- Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
Sr. Restaurant Supervisor
The Park Hotels
10.2011 - 01.2013
- Staff motivation.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Senior Steward
Phoenix Park Inn
10.2009 - 08.2010
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Provided personalized service to VIP guests, anticipating their needs and exceeding expectations for memorable events.
- Enhanced team efficiency by implementing streamlined procedures for inventory management and service execution.
Guest Service Associate
The Lemon Tree Amarante Beach Resort
10.2007 - 04.2009
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores [Number]%.
Steward
The Dukes Retreat
08.2006 - 07.2007
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Contributed to overall guest satisfaction by promptly addressing inquiries or requests made throughout their stay.
Industrial Training
Cidade De Goa
04.2005 - 10.2005
Education
Bachelor in Hotel Management -
North East Institute of Management Science
Jorhat, Assam 04.2001 -
AHSEC - undefined
Guwahati University
HSLC - undefined
Secondary Education Board of Assam
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Operations monitoring
Planning and implementation
Client relationships
Accomplishments
- Passed AHSEC in Guwahati University.
- Passed HSLC in Secondary Education Board of Assam.
- Bachelor in Hotel Management from North East Institute of Management Science, Jorhat, Assam approved by AICTE.
Software
Ezee
Hotelogix
Interests
Listen music
making infused cocktails
Cooking
Timeline
Operations Manager
Rajmahal Group of Hotels
02.2026 - Current
Resident Manager
IORA THE RETREAT
10.2023 - 02.2026
Food & Beverage Manager
IORA THE RETREAT
10.2014 - 09.2023
F&B Asst. Manager
Red Fox Hotels, Lemon Tree Hotels
02.2013 - 11.2013
Sr. Restaurant Supervisor
The Park Hotels
10.2011 - 01.2013
Senior Steward
Phoenix Park Inn
10.2009 - 08.2010
Guest Service Associate
The Lemon Tree Amarante Beach Resort
10.2007 - 04.2009
Steward
The Dukes Retreat
08.2006 - 07.2007
Industrial Training
Cidade De Goa
04.2005 - 10.2005
Bachelor in Hotel Management -
North East Institute of Management Science
04.2001 -
HSLC - undefined
Secondary Education Board of Assam
AHSEC - undefined
Guwahati University
Notable Contributions
- A track record of Guest feedback scores.
- Increasing and maintaining high standards at excellence with personalized service with eye for detail.
- High team player and motivator with attrition level of staff which is almost too nil.
- Tracking Controls of the Cost of Food and other areas.
- A strong guest database to increase the sales.
- Oversees revenue targets and create budgets.
- Promote the hotel to its target market.
Training Achievements
- Completed Train the Trainer course.
- Completed F&B 101, 201 training course.
- Completed the communication training course for specially disabled persons, training course organize by TOAA, Assam.
- Best Employee of the Month at Lemon Tree Hotels.
- Best Employee of the month at The Park Hotels.
Current Organization
Operation Manager, Rajmahal Resort, Nagaon, This resort has boutique 15 rooms along with swimming pool, Wedding Lawn 15 thousand Sq.Ft., also having a Banquet Hall of 6 thousand Sq. Ft with 100 pax multi cuisine restaurant.
Personal Information
- Date of Birth: 09th July 1985
- Nationality: Indian
- Marital Status: Married