NABANITA LAHA
DANKUNI
Summary
Dynamic Customer Service Specialist with a proven track record at Infinity Retail Ltd., excelling in CRM management and problem-solving. Expert in cross-functional collaboration and sales strategy, I consistently enhance customer satisfaction and drive sales growth through effective relationship building and upselling techniques. Passionate about delivering exceptional service and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Infinity Retail Ltd. Croma A TATA Enterprise
Kolkata
02.2019 - Current
- Documented customer correspondence in CRM to monitor requests and solutions.
- Maintained professionalism during phone and email interactions with customers.
- Resolved inquiries and complaints promptly to deliver exceptional customer service.
- Conducted follow-ups with customers post-transactions to confirm satisfaction levels.
- Collaborated with cross-functional teams to meet organizational goals.
Showroom Manager
Airtel Franchise Store
Kolkata
03.2016 - 02.2019
- Planned and executed successful business initiatives that increased overall sales.
- Resolved customer inquiries and complaints through effective management-level escalation.
- Managed budgets for travel, training, and team-building activities to optimize resource allocation.
- Oversaw daily showroom operations, including staff scheduling and inventory control.
Technical Support Executive
Kochar Info Tech P.V.T LTD
Kolkata
01.2015 - 03.2016
- Delivered technical support to customers through phone, email, and remote access tools.
- Documented technical problems and solutions to enhance knowledge base.
- Guided customers on best practices for application usage related to service support.
- Troubleshot network connectivity issues for computers and other devices.
Education
Bachelor of Arts - Journalism And Mass Communication
University of Calcutta
Kolkata01.2009
High Secondary Examination - Arts Education
W.B.C.H.S.E
Kolkata01.2006
Secondary Examination -
W.B.B.S.E
kolkata01.2004
Skills
- CRM management
- Problem solving and aptitude
- Cross-functional collaboration
- Sales strategy and closing
- Relationship building and upselling
- Customer service and support
Languages
- English
- Hindi
- Bengali
Disclaimer
All the above information is accurate to the best of my knowledge, and any discrepancy found above will lead to the cancellation of the application
Personal Information
- Date of Birth: 01/10/87
- Gender: FEMALE
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Certification
- Able to operate Photoshop
Accomplishments
- Ten times received best star awards
- Received the best rock star awards twice
- Six times received Pillar of Croma awards
Timeline
Customer Service Specialist
Infinity Retail Ltd. Croma A TATA Enterprise
02.2019 - Current
Showroom Manager
Airtel Franchise Store
03.2016 - 02.2019
Technical Support Executive
Kochar Info Tech P.V.T LTD
01.2015 - 03.2016
Bachelor of Arts - Journalism And Mass Communication
University of Calcutta
High Secondary Examination - Arts Education
W.B.C.H.S.E
Secondary Examination -
W.B.B.S.E
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