Nabanita Roy

Led the legal function for a full-stack customer engagement platform operating across India, SEA, Middle East, and Africa, supporting 6000+ clients and over 40 million daily engagements.

Drafted, negotiated, and finalized a wide range of complex commercial contracts aligned with organizational SOPs and applicable regulatory requirements across multiple jurisdictions. Advised senior leadership and cross-functional teams on legal risks, compliance issues, and strategic business decisions related to telecom regulations, data privacy, and commercial law.

Oversaw litigation strategy and external counsel engagement; represented Exotel in legal proceedings, minimizing potential liabilities. Supported M&A initiatives, due diligence exercises, and business expansion strategies by providing risk analysis and legal structuring support. Built and implemented legal compliance systems, including contract management tools, statutory registers, and internal audit protocols. Conducted legal trainings and workshops across departments to ensure awareness of regulatory updates and internal compliance.

Developed scalable contract templates and SOPs to streamline legal operations and mitigate transactional risk. Provided legal support for new product and market launches, mapping relevant laws and policies to business objectives and customer engagements. Maintained confidentiality and discretion while handling sensitive legal matters with a high degree of professional integrity

Asia Pacific

• Leadership and Management: Actively led and managed the Sales and Operations teams in the APAC and India regions, ensuring operational efficiency under the direction of the Global General Counsel.
• Support for Sales Teams: Assisted Sales Team and Channel Partners in reviewing and negotiating various agreements, including MSAs, DPAs, Software Service Agreements, Reseller Agreements, Referral Agreements, OEM Agreements, Distribution Agreements, Teaming Agreements, MOUs and amendments.
• Procurement Support: Collaborated with Senior Executives and Procurement teams to review, negotiate, and finalize various agreements, including Master Service Agreements, SaaS, Cloud Service, Lease, Consulting Agreements, Data Protection Addenda, and Security Exhibits. Conducted thorough due diligence on vendors and suppliers to ensure compliance with regulatory requirements and adherence to Jumio’s policies.
• Template Development: Created templates for MSAs, DPAs, NDAs, and other agreements specific to the APAC region to streamline the contracting process.
• Data Privacy Guidance: Provided insights on Asia Pacific data privacy laws and regulatory requirements in collaboration with Privacy Counsel and the DPO. Maintained compliance and structured a compliance framework while working on privacy-related projects, including drafting Data Breach procedures.

Customer Support on Privacy Matters: Supported the Sales and Channels teams during customer discussions regarding privacy and other regulatory positions.

• Corporate Governance Advisory: Offered guidance on corporate governance issues alongside the Corporate Secretary, including developing a corporate governance calendar for entities in the Asia Pacific and India.
• Training and Resources: Supported in creating FAQs and conducted training sessions for Sales, Operations, and the internal legal team to enhance understanding of legal and regulatory matters.

India:

• Legal Advice on Employment Matters: Provided legal opinions on employment and labor issues in collaboration with outside counsel.
• Compliance Framework Development: Developed and maintained a compliance framework in conjunction with Privacy Counsel and the Data Protection Officer (DPO), ensuring adherence to applicable regulations.
• Template Creation and Development: Designed templates for various agreements, including Service Agreements, Corporate Social Responsibility Agreements, Invention Assignment Agreements, Employment Agreements, NDAs, Lease Agreements, Recruitment Consultancy Agreements and Standing Orders.
• Cross-Departmental Support: Assisted Human Resources, People & Culture, Administration, Finance, and the Company Secretary with regulatory and contractual matters.
• Corporate Governance Advisory: Offered guidance on corporate governance issues in partnership with the Company Secretary and external legal counsel.
• Litigation Management: Oversaw litigation processes, coordinating efforts with external counsel to ensure effective legal representation.
• Information Security Collaboration: Collaborated with Privacy Counsel and the DPO on InfoSec issues and regulatory matters, assisting with related projects.
• Policy Development: Drafted and updated internal HR policies, including the employee code of conduct, privacy policies, and procedures for disciplinary actions and harassment.

POSH Leadership: Served as Chairperson of the Prevention of Sexual Harassment (POSH) Internal Complaints Committee, drafting and finalizing the POSH and Anti-Harassment Policies, and acting as the legal point of contact for related cases

• Master Service Agreements & Vendor Contracts: Developed, negotiated, and finalized master service agreements, vendor agreements, and purchase orders for services across Asia Pacific, India, Europe, and the U.S. Collaborated with compliance, procurement, and operations to address legal and regulatory risks.
• Data Privacy & Regulatory Advisory: Monitored international data privacy regulations and provided insights on the impact of policies. Contributed to projects focused on operational compliance and supplier relationship management.
• Business Development Support: Provided legal guidance to business development teams on new opportunities, assisting in RFPs, RFQs, and RFIs, and ensuring alignment with regulatory requirements.
• Risk & Compliance Framework Development: Established compliance and risk frameworks addressing jurisdictional requirements, including privacy and data protection, and educated stakeholders on global regulatory compliance topics.
• Training & Education Initiatives: Conducted training sessions for sales, client management, and procurement personnel on legal aspects of engagements, including anti-bribery, data protection, and product laws, particularly for APAC employees.
• Vendor Due Diligence & Contract Review: Conducted due diligence on vendor practices to ensure compliance and drafted a range of agreements including consulting, partnership, and IT agreements, while maintaining a contract control database.
• Contractual Compliance & Monitoring: Advised departments on contractual obligations and provided post-contract support, ensuring compliance with internal policies and local legal requirements.
• Document Management & Policy Development: Developed processes for compliance with domestic laws, managed document retention and destruction policies, and drafted internal HR policies, including employee conduct and anti-harassment guidelines.
• Legal Review of Communications: Reviewed press and media releases for legal implications in the background screening industry, ensuring clear communication of challenges and solutions.
• Contract Negotiation and Legal Review: Drafted and negotiated a wide range of agreements, including customer, vendor, alliance, consulting, joint development, partnership, recruitment, IT, lease, and licensing contracts. Developed specific agreement templates to streamline the contracting process for various engagements.
• Proposal Assessment: Evaluated proposals for conformity to contract requirements, summarizing key terms for customers and vendors across APAC, the US, and India. Acted as the liaison between the sales team and clients.
• Contract Management: Maintained a contract control database, monitoring and reporting on contracting status while supporting management in new project initiatives.
• Legal Guidance: Provided advice on contractual rights and obligations, facilitated internal and external inquiries, and ensured compliance with policies during the contracting process.
• Document Execution: Ensured timely execution of all transaction-related documents in accordance with local legal requirements. Assisted stakeholders with legal opinions, drafting notices, termination letters, and service addendums.
• Media Review: Analyzed press/media releases from a legal standpoint, addressing challenges and solutions in the background screening industry.
• Compliance Development: Established processes for compliance with domestic laws, managing company compliance initiatives, including document retention and destruction.

Policy Drafting: Created and updated internal HR policies, including employee conduct, privacy, and anti-harassment policies. Contributed to the Sexual Harassment Committee and drafted anti-bribery and FCPA policies

• Project Management: Oversaw offshore legal delivery, ensuring compliance with SLAs for turnaround time and quality.
• Intellectual Property Advisory: Collaborated on IP issues, approved contracts, formulated acquisition strategies, and trained new recruits.
• Contract Drafting & Review: Drafted amendments and reviewed various agreements while conducting risk analyses.
• Legislative Compliance Monitoring: Monitored legislative changes for compliance and supported regulatory projects.

Corporate Governance Support: Drafted director resolutions and handled corporate secretarial tasks to support governance