Nabeel Ahammed

• Responded to customer requests for products, services, and company information.
• Managed timely and effective replacement of damaged or missing products.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Promptly responded to inquiries and requests from prospective customers.

Worked under CitiBank portfolio -

- Skip tracing and converting under tracing cases into right party contact and collecting payments.
- Handling escalation cases of customers and
eradicating the conflict, strong convincing,
negotiating skills to ensure that the issue is
completely dissolved with complete customer
satisfaction.
- Regular follow ups with team for payments due and to also facilitate payment reminder via calls,sms and emails.
- Regular updating of customer account
information in company CRM, bank's collection
system and also maintain excel and google
sheets for detailed reports.
-Forecast weekly and monthly collection report
of the team and making sure targets are
achieved.

- Conducted high-volume cold calling and outbound sales pitches, successfully converting leads into paying customers.

- Engaged with potential clients through consultative selling, overcoming objections, and tailoring solutions to customer needs.

- Maintained a CRM database (Salesforce/HubSpot) to track lead status, follow-ups, and sales pipeline progression.

- Consistently exceeded sales targets and KPIs by driving revenue growth through proactive prospecting and relationship building.

- Managed high-volume inbound and outbound calls, ensuring first-call resolution and customer satisfaction.

- Provided technical and billing support to global customers, troubleshooting complex issues efficiently.

- Maintained a 95%+ quality assurance score by adhering to call scripts, active listening, and empathy-based interactions.

- Used CRM tools like Salesforce and Zendesk to log customer interactions, resolve queries, and escalate cases as needed.

- Worked in rotational US and UK shifts, handling diverse customer queries across multiple time zones while meeting SLAs.