NABEEL AHAMMED
MALAPPURAM
Summary
Dynamic banker with over 9 years of experience in retail branch banking, finance operations, and credit underwriting, consistently driving branch performance through relationship building and customer-centric solutions. Proven expertise in processing and verifying daily transactions while ensuring strict adherence to compliance standards. Adept at coordinating cross-functional teams and engaging effectively with stakeholders at all levels. Committed to continuous professional growth and eager to leverage skills in new and challenging opportunities.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Operational Manager
HDFC Bank
03.2023 - Current
- Established performance benchmarks, monitoring progress towards these targets for ongoing operational success.
- Reduced costs through diligent analysis of financial data and implementation of cost-saving measures.
- Oversaw inventory management, maintaining optimal stock levels while reducing wastage and associated costs.
- Improved customer satisfaction with timely and effective resolution of concerns and issues.
- Increased productivity by optimizing workflows and eliminating bottlenecks in operations.
- Trained employees on best practices, ensuring a knowledgeable workforce capable of meeting organizational objectives.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Service Delivery Manager
IndusInd Bank
07.2021 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Credit Manager
Bajaj Finserv
07.2018 - 07.2021
- Reduced delinquency rates with proactive monitoring and timely intervention strategies for at-risk clients.
- Enhanced branch profitability by optimizing the credit portfolio mix and mitigating potential risks within lending activities.
- Reviewed and approved large credit applications, exercising sound judgment in line with company policies and risk appetite.
- Wrote reports detailing branch activities.
- Provided comprehensive training programs for new hires, ensuring a strong understanding of company policies, procedures, and risk management practices.
Junior Officer
HDB Financial Services
06.2017 - 07.2021
- Increased customer satisfaction by addressing concerns promptly and implementing solutions that met their needs.
- Assisted in the preparation of comprehensive reports, providing valuable insights for management decisionmaking.
- Managed projects for successful completion, ensuring tasks were completed on time and within budget.
- Provided exceptional customer service, resolving issues efficiently and maintaining positive client relationships.
- Exceeded sales targets consistently through effective relationship-building techniques coupled with persuasive communication skills.
Education
B.Com -
Calicut University
01.2015
Plus Two - undefined
Kerala State Board
01.2012
S.S.L.C - undefined
Kerala State Board
01.2010
Skills
- Microsoft office
- Tally
- Web developer
- Excell /word
Operations management
Inventory control
Staff management
Team leadership
Data management
Customer service
Operations oversight
Revenue generation
Strategic planning
Goal setting
EXTRA CURICULAR ACTIVITIES
Active Member of a College Association
CAPABILITY
- Hard working and Sincere, willing to work with own hands
- Highly developed interpersonal skills
- Multi-tasking with good concentration
- Positive attitude
- Willing to play sports activities and big muscular activities
Nabeel Ahammed
Malappuram
Timeline
Operational Manager
HDFC Bank
03.2023 - Current
Service Delivery Manager
IndusInd Bank
07.2021 - 03.2023
Credit Manager
Bajaj Finserv
07.2018 - 07.2021
Junior Officer
HDB Financial Services
06.2017 - 07.2021
Plus Two - undefined
Kerala State Board
S.S.L.C - undefined
Kerala State Board
B.Com -
Calicut University